Inside Sales Representative

Seal & Design is a family-owned company founded and headquartered in Clarence, NY with five divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including: Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.

Seal & Design’s customer focused attitude allows us to exceed customers’ expectations. We are world-class.

To learn more about us visit www.sealanddesign.com and view our recruiting video at https://youtu.be/Bae9usXohso.

Pay: $60K - $70K

RESPONSIBILITIES:

• Act as the primary contact for assigned customer accounts, ensuring responsive communication and a high level of customer service.
• Partner with Account Managers, Strategic Account Managers, the Inside Sales Manager, and Outside Sales team to support account activities, customer requests, special projects, and administrative needs.
• Accurately process sales orders and provide customers with final order confirmations.
• Prepare and present quotes to customers, ensuring accuracy, timeliness, and alignment with customer requirements.
• Manage assigned new business inquiries and coordinate appropriate follow-up.
• Source purchased parts and raw materials to support customer quotes, orders and production requirements.
• Create and maintain purchased part SKUs and related information in the operating system.
• Proactively communicate order changes, delays, and updates to customers and internal teams.
• Receive, document, and coordinate follow-up on customer complaints, including initiation of the RMA process when applicable.
• Share relevant customer, order, and account information with internal departments to support efficient service and issue resolution.
• Maintain accurate customer, order, and account information in internal databases and systems.
• Follow all company safety, security, operational, and procedural requirements.

Requirements

• Bachelor's degree and/or two (2) years related experience in a business-to-business setting
• Proficiency working with business systems and Microsoft Office Suite
• Strong attention to detail and accuracy
• Solid mathematical and analytical skills
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and time management abilities, with the capacity to manage multiple priorities
• Ability to work independently and collaboratively within a team environment
• Adaptable, flexible and able to thrive in a fast-paced, dynamic setting
• Physical Requirements: Ability to function at a computer workstation sitting or standing for up to 8 hours per day