Plumbing Service Lead

Same Day Water Heaters is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join the Same Day Water Heaters team if you are seeking to grow professionally and enjoy a fast-paced working environment.

We are seeking to hire a skilled Plumbing Service Lead who can instruct, coach, and manage a staff of plumbers and sales associates as they install water heaters and plumbing fixtures. This role will also be tasked with overseeing the activities and performance of your plumbing team by tracking sales goals, setting individual sales and customer service targets, and facilitating the ongoing training of your team.

Requirements

• Ensure tasks being completed accurately and in a timely manner by field and operational personnel
• Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service
• Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed
• Communicate proactively with management often
• Maintain positive associate morale
• Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.)
• Answer phones and resolve customer conflicts when needed
• Attend conference calls and update management on status of key processes
• Ability to coach plumbers and associates in need of job improvement and document if needed
• Perform all other related duties as assigned
• All job offers are contingent on the successful completion of a stringent background check prior to employment
• Core Competencies: A Journeyman or above license in plumbing
• Ability to successfully lead a team of plumbers and sales associates
• Good analytical, written and verbal skills
• Proficient in MS Office
• Strong attention to detail and excellent organizational skills required
• Able to multi-task in a fast paced and deadline driven environment
• Able to maintain professionalism and a positive service attitude always
• Attendance and punctuality are extremely important to lead the team by example
• Experience working with dispatching software