Store Manager at Pandora Boutique, Patrick Henry Mall

Join us today at our Pandora Boutique! This location is exclusively Pandora-branded owned and operated by REEDS Jewelers, a family-run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Learn more about our story and career opportunities at REEDS.jobs.

About Pandora

Pandora is a global leader in self-expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainability— the brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelry—it’s about helping customers celebrate life’s moments and milestones.

As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences.

Patrick Henry Mall serves as the primary shopping destination for Newport News and the greater Peninsula region, with consistent traffic from locals, military families, and visitors. Newport News offers a blend of waterfront living, historic charm, and access to major employers in defense, shipbuilding, and healthcare. Retail professionals here benefit from a strong customer base and a diverse, growing community.

Store Manager

We’re searching for a strategic and service-driven Store Manager to lead a high-performing team within our REEDS + Pandora boutique. As the Store Manager, you’ll set the tone for excellence—driving sales, developing talent, and delivering a client experience that aligns with REEDS’ luxury values. You’ll be responsible for both the business results and the culture of your store, fostering an environment rooted in passion, integrity, and growth.

What You’ll Do

• Sales & Business Leadership
• Own store performance, exceeding sales goals and KPIs
• Leverage sales analytics to drive strategy and opportunity
• Lead by example as a selling manager and brand ambassador
• Oversee visual presentation, product mix, and promotional execution
• Client Experience
• Deliver a seamless, personalized luxury experience to every customer
• Inspire the team to build long-term client relationships through effective clienteling
• Lead from the floor during peak moments and events
• Actively seek and respond to client feedback
• Team Development
• Recruit, train, and retain top-tier talent
• Coach with consistency and clarity to support team growth and development
• Create a culture of accountability, performance, and celebration
• Facilitate continuous learning and ensure completion of training programs
• Operations & Store Standards
• Ensure flawless execution of daily operations
• Monitor inventory, security, and loss prevention
• Oversee compliance, safety, and store policy adherence
• Maintain back-of-house organization and optimize operational efficiency
• Our Values
• We lead through REEDS’ core principles: Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Requirements

• Required Qualifications
• 3+ years of leadership experience in luxury, specialty, or jewelry retail
• Proven track record of meeting/exceeding sales goals
• Strong leadership presence and talent development capabilities
• Proficient in POS systems, Microsoft Office, and digital commerce tools
• Availability to work a flexible schedule, including nights, weekends, and holidays
• High School Diploma or Equivalent
• Legal authorization to work in the U.S.

Preferred Qualifications

• GIA coursework or certification
• Deep passion for fine jewelry, timepieces, and Pandora