Sales and Solutions Engineer

Rapyuta Robotics, an ETH Zurich spinoff, operates with the goal of making robots more accessible to anyone in the logistics industry. Rapyuta Robotics seeks individuals who believe that collaboration leads to more effective and sustainable outcomes and are fearless in challenging limits — whether within themselves or in their surroundings — to make a dent in the universe.

As a Sales and Solutions Engineer, you will own a customer Value Stream: an account you carry from the first conversation through solution design, close, deployment, go-live, and ongoing customer success. You are the customer's primary point of contact and advocate for the life of the relationship, and you work hand in hand with our Project Management (PjM) team, Solutions Design team, and Deployment team to deliver on what we promise. You will help grow our U.S.

business as we scale Automated Storage & Retrieval Systems (ASRS) and Pick-Assist Autonomous Mobile Robots (PA-AMR) across distribution and fulfillment operations.

This role grows in two phases. In 2027, you will learn the inner workings of our ASRS by supporting live deployments on site, from installation through go-live and hypercare, while taking on select sales tasks. From 2028, your focus shifts to full sales ownership, bringing a deep, hands-on understanding of the product to every customer conversation.

This is a cross-functional role for people who are equally comfortable on a warehouse floor, in front of a customer, and inside a spreadsheet. It's a high-ownership, ground-floor seat where you'll learn the product from the inside out, own real customer relationships, and grow as quickly as you demonstrate you're ready.

We welcome ambitious recent graduates and exceptional early-career professionals who are eager to take on meaningful responsibility from day one. If you're excited by robotics, logistics, and solving complex operational challenges, we'd love to hear from you.

Key Responsibilities

• Value Stream Ownership: Own assigned customer accounts across the full lifecycle, from discovery and close through deployment, go-live, and customer success. Serve as the customer's primary point of contact and ensure the solution we sell is the solution we deliver.
• Deployment and Go-Live Support (2027 focus): Work closely with the PjM team on site readiness, installation, commissioning, and go-live. Learn the ASRS hardware, software, and operational flow in depth, and coordinate with engineering teams in Japan and India to resolve issues quickly.
• Customer Success: Support hypercare after go-live, track system performance against the customer's operational goals, manage issue resolution and design changes, and identify opportunities to expand the account.
• Discovery & Solution Design: Run discovery on customer operations (order profiles, SKU data, throughput requirements, and process flow) and build solution models in Excel (storage sizing, throughput and labor analysis, and ROI cases), working closely with the data & analytics and solution enablement squads in India to translate them into clear, customer-facing proposals.
• Sales & Partnerships (growing into 2028): Support proposals and follow-up in 2027, then take full ownership of prospecting, pipeline, proposals, and close. Build and manage relationships with channel and integration partners.

Requirements

• Bachelor's degree (or equivalent background) in Supply Chain Management, Industrial Engineering, Logistics, Operations, or related fields.
• Excel proficiency: comfortable working with real data sets, building models, and turning numbers into a story.
• Strong process and systems thinking, with the ability to analyze operational workflows and identify improvement opportunities.
• A genuine solutioning instinct: you like solving the customer's problem, not just pitching a product.
• Outgoing and confident in front of customers: you can carry a room, a call, and follow-up.
• Reliable follow-through across many stakeholders: customers, partners, PjM, and engineering.
• Highly self-directed; thrives with ownership and ambiguity.
• Willing and able to relocate to the Greater Chicago area and travel as needed for customer engagements and site visits.
• Authorized to work in the U.S.; visa sponsorship is not available for this position.
• Nice to Have
• Exposure to warehousing, distribution, fulfillment, or material-handling environments.
• Exposure to project coordination, installation, or commissioning of equipment or systems.
• Familiarity with data tools beyond Excel (SQL, Python, Tableau, etc.).
• Prior sales, customer-facing, or internship experience.