Cold Email Specialist

• 🚀 Cold Email Specialist (Deliverability + Client Success + Campaign Operations)
• Full-Time Remote | Flexible Hours with U.S. Client Overlap
• 💼 About the Role

We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.

This is not a passive account management role.

You will be directly responsible for:

• cold email campaign performance, inbox placement, deliverability troubleshooting, campaign optimization, client communication, and retention.
• You’ll work closely with: the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.
• If you understand cold email beyond basic outreach — including: infrastructure, warm-up, deliverability, copy performance, inbox health, and campaign optimization — this role is a strong fit.
• 🔥 What You’ll Own
• Client Campaign Ownership
• Act as the primary point of contact for 20–30 active clients
• Lead client check-ins and performance conversations
• Manage client expectations and campaign updates
• Build strong long-term client relationships
• Proactively identify risks and prevent churn before issues escalate
• Cold Email Campaign Performance
• Diagnose and optimize underperforming campaigns
• Troubleshoot: deliverability issues inbox placement problems domain health spam issues list quality concerns low reply rates
• Review and optimize: subject lines messaging sequencing personalization
• Quality-check campaigns before launch
• Continuously improve campaign performance and outcomes
• Deliverability & Infrastructure
• Manage and optimize: warm-up systems inbox reputation sending domains
• DNS setup
• SPF / DKIM / DMARC
• Understand how inbox placement impacts results
• Troubleshoot technical campaign issues independently when possible
• Collaborate with technical teams on infrastructure and automation improvements
• Copywriting & Messaging Optimization
• Personally write and refine cold email copy
• Improve: open rates reply rates positive response rates
• Test and iterate messaging based on campaign data
• Balance personalization with scalability
• Processes, SOPs & Scaling Operations
• Build and improve delivery documentation and playbooks
• Maintain organized workflows and campaign tracking
• Track: SLAs client health campaign metrics operational performance
• Help create scalable systems as the company grows
• Cross-Functional Collaboration
• Work closely with: developers infrastructure teams outreach specialists leadership
• Coordinate campaign execution and troubleshooting
• Report directly to the founder on: campaign performance client risks retention concerns operational improvements
• ✅ Required Experience & Skills
• Experience inside: cold email agencies lead generation companies outbound sales environments startup operations
• Strong hands-on expertise in: cold email strategy deliverability inbox placement warm-up systems outbound infrastructure
• Strong copywriting ability for outbound campaigns
• Experience troubleshooting: spam issues domain reputation low-performing campaigns
• Technical understanding of: APIs automations workflows outbound systems
• Daily practical use of: AI tools
• ChatGPT
• Claude automation workflows
• Strong communication and client management skills
• Comfortable operating independently in fast-moving environments
• ⭐ Nice-to-Have Experience
• Experience with: Instantly
• Smartlead
• Clay
• Apollo
• Lemlist
• Outreach
• HubSpot
• Familiarity with: Zapier
• Make webhooks automation systems
• Experience scaling outbound systems for startups or agencies
• Background in SaaS or lead generation environments
• 🧠 What Makes You a Strong Fit
• You take ownership instead of waiting for instructions
• You thrive in startup environments where systems evolve quickly
• You focus on execution, results, and performance
• You understand that deliverability is just as important as copy
• You communicate confidently with founders and executives
• You can troubleshoot both technical and operational campaign issues
• You care deeply about client outcomes and retention
• 📅 What a Typical Day Looks Like
• Review campaign performance dashboards and inbox health
• Troubleshoot deliverability or reply-rate issues
• Optimize copy, targeting, and sequencing
• Join client calls and provide performance updates
• Coordinate with outreach and technical teams
• Launch and QA new campaigns
• Monitor domain reputation and warm-up systems
• Update SOPs and operational tracking systems
• In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.
• 📊 Key Metrics for Success (KPIs)
• Client retention and churn reduction
• Inbox placement and deliverability rates
• Campaign reply and conversion performance
• Client satisfaction and relationship health
• SLA adherence and operational consistency
• Overall impact on client campaign results
• 🌟 Why This Role Stands Out
• High ownership and direct impact on client outcomes
• Work closely with startup leadership and technical teams
• Blend of: deliverability operations client management outbound strategy copywriting
• Opportunity to help scale outbound systems and processes
• Fast-moving environment with strong growth opportunities
• 🧪 Interview Process
• Initial Screening
• Interview with Founder
• Final Discussion
• Offer & Onboarding
• 👉 Apply Now
• If you: understand cold email deeply, know how to improve deliverability and campaign performance, thrive in startup environments, and enjoy owning client outcomes from end to end, this role is a strong fit for you.