Service Advisor

About Us:

Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.

Responsibilities:

• Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:
• Greeting customers and determining their service needs through active listening and effective questioning.
• Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
• Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
• Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
• Coordinating with the parts department to ensure necessary parts are available for service jobs.
• Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
• Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
• Ensuring a high level of customer satisfaction by providing exceptional service and support.
• Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
• Adhering to all safety protocols and company policies.
• All other responsibilities as assigned.

Requirements

Minimum Qualifications:

• Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
• Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
• Excellent customer service and communication skills.
• Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
• Proficiency in using service management software and computer systems.
• High school diploma or equivalent; additional technical or business education is a plus.
• Valid driver's license with a clean driving record.
• Ability to work flexible hours, including weekends and holidays.
• Essential Characteristics: Customer Focused: We listen, solve problems, and stay focused on our mission.
• Humble: We stay coachable and always learning, confident in our skills but never arrogant.
• Reliable: We keep our word to our team and our customers--doing what we say every time.
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.
• Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.