International Sales Support Coordinator

As one of the world’s largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, we rely on exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

The International Sales Support Coordinator at McLane Global plays a key role in supporting the International Sales Team by managing administrative, logistical, and customer service tasks.

Key Responsibilities

• Manage and monitor inbound shipments for export through McLane’s state-of-the-art ERP system.
• Process sales and purchase orders.
• Assist the sales team in preparing international registration documentation.
• Resolve discrepancies in receiving and shipping, and work with suppliers on damage and credit issues
• Communicate with all stakeholders including the sales team, warehouse and loading facilities, freight forwarders, vendors, USDA, State Department, customers
• Ensure timely and accurate processing of export shipments.
• Coordinate with sales teams to understand customer requirements and provide sales support.
• Handle customer inquiries and complaints to ensure satisfaction.
• Provide product information and support to international clients.
• Track sales orders and keep customers updated on their status.
• Prepare and present sales reports to management.
• Work on sales analysis, presentations, and PowerBI reports.
• Monitor accounts payable and receivable to ensure timely payments
• Ensure compliance with export laws and regulations
• Manage sample procurement, packing, and shipment via UPS/DHL.
• Prepare and handle samples, and documents for all trade shows and marketing activities.
• Support the international sales team in any other tasks assigned by the Sales Supervisor.

Requirements

• Bachelor’s or associate's degree in logistics, international studies, business, or a related field is preferred.
• 3-5 years of relevant work experience.
• Eager to learn with the ability to learn quickly and retain information.
• Strong attention to detail, organizational, and multitasking skills.
• Strong computer skills including MS Excel and ERP like D365.
• Strong work ethic and desire to win and grow, Works well in a team environment
• Foreign language proficiency (Spanish or Arabic) a plus