Leasing Agent Residence at McDowell

About the Role

We're looking for a Leasing Consultant who genuinely likes people and likes to win. You'll be the first face a prospect sees and the reason many of them sign — giving tours, following up on leads, closing applications, and keeping current residents happy enough to renew.

This is a sales role wrapped in hospitality. If you can hold a conversation, keep your follow-up organized, and get satisfaction out of hitting a number, you'll do well here.

What You'll Do

• Leasing & Sales
• Greet walk-ins, answer calls and internet leads, and schedule appointments
• Tour models, available units, and amenities; match prospects to the right floor plan
• Follow up on every lead until it closes or dies — phone, text, and email
• Process applications: income and credit screening, verification, and approvals
• Prepare and execute lease documents, addenda, and renewal agreements
• Maintain accurate guest cards, traffic logs, and conversion data in the property management system
• Hit individual weekly leasing, closing-ratio, and follow-up goals
• Marketing & Outreach
• Conduct competitor market surveys and report on pricing, specials, and concessions
• Contribute photos, video, and content for social media and listing sites
• Support outreach to local employers, referral partners, and neighborhood businesses
• Help plan and staff resident events and leasing promotions
• Keep models, the tour path, and the leasing office show-ready every day
• Resident Relations & Retention
• Welcome new residents and complete move-in orientations and paperwork
• Run renewal outreach and lease-expiration follow-up
• Take service requests, route them to maintenance, and follow up to confirm resolution
• Assist with resident communications, packages, and general office coverage
• Operations Support
• Walk vacant units for market-ready condition before showings
• Note curb appeal, safety, and maintenance issues while walking the property
• Assist with renewals paperwork, notices, and file maintenance in compliance with Fair Housing law
• Support the office team with general administrative tasks as needed

What You Bring

• Required
• High school diploma or equivalent
• 1+ year in sales, leasing, hospitality, retail, restaurants, or another customer-facing role
• Comfortable asking for the sale and following up persistently without being pushy
• Strong written and verbal communication; professional phone and email presence
• Basic computer skills (email, calendars, Microsoft Office or Google Workspace)
• Availability to work Saturdays and occasional evenings during peak leasing season
• Valid driver's license and reliable transportation
• Preferred
• Prior multifamily leasing experience
• Working knowledge of Yardi, Entrata, RealPage, or comparable property management software
• Familiarity with Fair Housing requirements and the Arizona Residential Landlord and Tenant Act
• Bilingual (English/Spanish)
• No Arizona real estate license is required for on-site leasing employees.

What Success Looks Like

• Closing ratio — you convert tours to applications at or above the property goal
• Follow-up discipline — no lead sits in the system untouched
• Occupancy — you treat the vacancy report as your scoreboard
• Renewals — residents know you by name and want to stay

Physical Requirements

Must be able to walk the property and tour units multiple times daily, including stairs; operate a golf cart; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Phoenix summer heat during tours and outreach events.