layiq
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Job opportunity
Head of Client Success and Operations
CA; GB; US
Source: Impact Clients careers · View original posting
- Employment
- full time
Employer job description
From Impact Clients's posting. “We” and “our” refer to the employer.
We're looking for a full-time Head of Fulfillment/Delivery to join our fast-growing team at Impact Clients.
Our mission is simple: help everyday people launch impactful online digital product businesses that transform lives, starting with their own.
If you love building teams, thrive in high-performance environments, and want to own a business unit end-to-end, keep reading.
About Us:
Impact Clients helps beginner entrepreneurs start or scale their digital product businesses.
What began as a broke UCLA student struggling to sell an online course has grown into a company that has generated $50M+ in revenue with a global team of 70+ members.
Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.
We are faith driven, fast paced, and rooted in service. We are building a world class education platform to help people turn their knowledge into income through coaching and consulting.
The CEO, Richard Yu, is an online business coach with:
100K+ subscribers on YouTube → youtube.com/richardyu1
A growing personal brand on Instagram → instagram.com/richardyuzee
Our company is a fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
Key Responsibilities:
- Lead and coach 15–30 CSMs and coaches on onboarding, retention, and renewal calls
- Hire, train, promote, and fire — build middle management as the team scales
- Step into refund, chargeback, and escalation situations to retain clients and protect revenue
- Own KPIs around retention, renewals, and outcomes — with daily reporting
- Improve scripts, processes, and SOPs for scalability
- Collaborate with Sales and Marketing to solve problems at the root
- Own the Coaching/Delivery Department end to end
Requirements
- ✅ Requirements
- You must have: Proven experience leading 20+ people in a high-touch, outcome-based service business (coaching, education, professional services, high-ACV customer success, health coaching, or similar)
- Track record of building systems, SOPs, and scorecards from scratch
- Strong objection handling, save calls, and refund/chargeback prevention
- Player mindset — willing to be in the field, not bossing people around
- Extreme ownership of your department as if it were your own business
- Experience with AI and SaaS tools
- 🔥 WHO THIS IS FOR ✔️ Natural operators who own outcomes end-to-end
- ✔️ Ex-founders who'd rather operate someone else's business than build another one from zero
- ✔️ Builders excited to help scale to 9 figures
- ✔️ People who stay calm in client fires and escalations
- ✔️ Mentors who love developing team members
- ✔️ Highly accountable, detail-oriented operators
- 🚫 WHO THIS IS NOT FOR ❌ People who avoid difficult conversations
- ❌ Anyone with another full-time job
- ❌ People who struggle with deadlines or fast execution
- ❌ Anyone resistant to feedback and growth
Benefits
- 💰 Compensation & Benefits
- Negotiable compensation based on experience, we are open
- Base salary negotiable based on experience
- Performance-based commission opportunities
- Potential equity upside
- Next Steps
- If this role excites you: Submit your resume.
- Record a 3–5 minute Loom video introducing yourself and answering: Why should we hire you?
- What’s your experience with leading client success teams?
- Share an example where you successfully handled a save call or refund/chargeback scenario.
- Share an example where you coached a team member to perform better.
- Why do you believe you’ll thrive in a fast-paced, growth-driven environment?
- Applications are reviewed on a rolling basis. If selected, you’ll hear from us within 24–48 hours.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 89 days ago
- Status
- Listed as a current opening
- Apply goes to
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