Operations Specialist

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families, and team members.

We are looking for an experienced Operations Specialist to provide leadership and operational support across our senior living communities. This role is ideal for a candidate who has previously been in an Executive Director position, with a deep understanding of senior living operations, financial management, sales, and staff development. The Operations Specialist will travel to various properties to serve as an interim Executive Director when there are vacancies or when communities face operational challenges.

Additionally, this individual will play a key role in training and developing new and current Executive Directors to ensure the highest standards of service, financial performance, and regulatory compliance.

Travel: This position will support communities across the Experience Senior Living portfolio in Colorado, Florida, Virginia, Ohio, and Indiana. Expected travel for this role is 100%.

Key Responsibilities:

• Interim Leadership Support: Serve as the temporary Executive Director at senior living communities experiencing vacancies, staffing shortages, or operational challenges. Ensure continuity of leadership and maintain high standards of resident care and team management.
• Operation Excellence: Partner with community teams to address staffing, financial, sales, and operational concerns, driving improvements in occupancy, expense control, team and resident satisfaction.
• New Hire Training and Development: Assist in the onboarding, mentoring, and training of newly hired Executive Directors, equipping them with the skills and knowledge needed to succeed.
• Ongoing Training and Coaching: Support the professional development of existing Executive Directors through on-site coaching, best practices sharing, and leadership training.
• Regulatory and Compliance Oversight: Ensure communities adhere to state and federal regulations, corporate policies, and industry best practices.
• Performance Improvement: Assess operational performance, identify areas for improvement, and implement action plans to enhance efficiency, revenue growth, and team effectiveness.
• Collaboration and Reporting: Work closely with regional leadership, department heads, and corporate teams to align community operations with company goals. Provided detailed reports and recommendations on findings and solutions.

Requirements

• Proven leadership experience as an Executive Director in a senior living environment (must have assisted living, memory care, and independent living experience)
• Strong understanding of senior living regulations, financial management, and operational best practices
• Experience coaching, training, and mentoring leadership teams.
• Ability to travel and work in the communities as needed, sometimes for extended periods of time (portfolio expands in Colorado, Florida, Ohio, Indiana, Virginia)
• Strong problem-solving, communication, and decision-making skills.
• Passion for senior care and a commitment to maintaining high-quality standards.