Second Shift Operations Manager

Lead a Team. Improve Operations. Create Exceptional Service Experiences.

At City Wide Facility Solutions, we don't just manage buildings, we create the WOW experience in everything we do. We're looking for a Second Shift Operations Manager who enjoys leading people, solving problems, and creating processes that help teams succeed.

This role is ideal for someone who thrives in a fast-paced environment, enjoys being hands-on, and takes pride in developing a team while ensuring customers receive the highest level of service.

What You'll Be Doing

• As our Second Shift Operations Manager, you'll lead and support evening operations by managing internal team members, coordinating resources, and ensuring our customers receive consistent, high-quality service.
• Your responsibilities will include: Leading, coaching, and developing the evening operations team to achieve service and performance goals.
• Overseeing daily facility operations, ensuring quality standards are met across assigned accounts.
• Partnering with Facility Solutions Managers, Account Compliance Managers, and Independent Contractors to resolve challenges and improve service delivery.
• Supporting new customer launches, account transitions, and operational improvements.
• Identifying opportunities to improve processes, increase efficiency, and create a better experience for both customers and team members.
• Monitoring operational performance through inspections, reporting, and regular communication with key stakeholders.

What We're Looking For

• We're looking for a strong leader who takes ownership, communicates effectively, and enjoys building relationships.
• The ideal candidate will have: Previous leadership or management experience, including coaching, developing, and motivating a team.
• Strong organization skills and the ability to manage multiple priorities.
• A customer-first mindset with excellent problem-solving skills.
• The ability to hold teams accountable while building trust and collaboration.
• Experience in operations, facilities, commercial services, or a similar industry is a plus.
• Strong computer skills, including Microsoft Office and CRM.
• A valid driver's license and reliable transportation for territory travel.
• Why City Wide?
• We're not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You'll Gain

Competitive compensation

Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement

Daily visibility and collaboration with senior leadership — your voice matters.

Real room to advance.