Technician - Fiber Installations

Technician – Fiber Installations

Reports to: Manager – Fiber Installation

Job Summary:

Centric Services (“Centric”) delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach.

Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.

The Technician – Fiber installations is the main interface for home builders and subscribers in residential communities. This role is responsible for performing fiber splicing, residential home installations, preparing, and troubleshooting fiber optic cables and systems for Centric Fiber customers. The position is field-based, requiring daily reporting to the office and traveling into Centric communities.

Responsibilities:

• · Perform fiber splicing, testing, and troubleshooting of fiber optic cables and connections.
• · Point of contact for 3rd party contractors for troubleshooting.
• · Conduct residential home installations of internet, phone, TV, and cable services.
• · Provide customer assistance, education, and information on Centric services, customer equipment, and products.
• · Troubleshoot and resolve service issues on-site.
• · Upsell applications and additional equipment to customers when appropriate.
• · Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
• · Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.
• · Install, service, disconnect, change, or reconnect telephone and modem equipment, serving customer residences.
• · Install, service, disconnect, change, or reconnect for television and provisioning in MAUI system.
• · Provide general maintenance and troubleshooting for FDHs.
• · Assist ISP tech with troubleshooting and maintenance of distribution cabinets.
• · On call support for after-hours and weekend issues.
• · Support region with rollout of new equipment and software rollouts.
• · Ensure all work is completed in accordance with company procedures and in compliance with municipal, state, and federal laws and guidelines.
• · Participate in community and company social media outlets – monitor company commentary, respond to complaints and accolades, and monitor community happenings.

Requirements

• · High School Diploma or GED.
• · 2+ years of related telecommunications or mass media experience.
• · Previous customer service experience.
• · Valid driver’s license and clean driving record.
• · Ability to work hours that may include evenings, weekends, and holidays if necessary.
• · Must be able to work effectively with a team in a fast-paced environment.
• · Up to 100% local market travel and up to 10% travel to all markets in Texas.
• Preferred Requirements: · College-level training in telecommunications or mass media.
• · Prior fiber splicing experience strongly preferred.