Deli Associate

Position Summary

A Deli Associate is responsible for providing exceptional customer service at the deli counter, preparing a variety of deli and hot-line items, and ensuring the department is clean, well-stocked, and visually appealing. This role requires precision when using slicing equipment, a sharp eye for food safety, and a friendly attitude to assist customers with their selections.

Key Responsibilities

• Welcome customers warmly, take orders accurately, answer questions about the menu, and handle cash/digital transactions efficiently using the POS system.
• Slice, weigh, wrap, and price deli meats and cheeses to customer specifications. Prepare hot and cold deli items, sandwiches, and party platters.
• Prepare and serve a variety of hot-line and grab-and-go items (sandwiches, wraps, salads, build-your-bowl, pizzas) according to established recipes and presentation standards.
• Maintain a clean and sanitized workspace. Clean and sanitize slicers, scales, counters, and utensils regularly throughout the shift. Adhere to all local health department regulations regarding food handling and temperature control.
• Ensure the deli display cases are fully stocked, beautifully organized, and properly rotated using the FIFO (First In, First Out) method.
• Safely operate ovens, slicers, panini presses, knives, and other kitchen equipment.
• Monitor product freshness, discard expired items according to store policy, and log waste accurately. Complete opening and closing duties and checklists.
• Allergen Awareness: Know deli and hot-line ingredients and common allergens, prevent cross-contact when slicing and preparing shared items, and accurately communicate allergen and ingredient information to customers.
• Cross-Functional Support: Support the hot line and assist prep/production and the cafe during peak periods or as directed by the Kitchen & Production Lead.

Requirements

Qualifications

• Deli experience is preferred, but not required.
• Basic knowledge of computers and POS system.
• Basic understanding of food preparation, portion control, and food safety.
• Detail oriented: strong focus on sanitation, portion control, and presentation.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• High school diploma or equivalent required.
• Must be Food Handler Certified or be able to acquire one.
• Physical Requirements
• Ability to stand and walk for extended periods of time; bend, and be able to lift up to 40 lbs.
• Comfortable working in varying temperature environments (coolers, freezers, kitchens).