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Job opportunity
Bilingual Call Center Agent - Miami, FL, USA
AnswerHero
Miami, FL, US
Source: AnswerHero careers · View original posting
- Employment
- full time
Employer job description
From AnswerHero's posting. “We” and “our” refer to the employer.
Who are we?
At AnswerHero, we’ve been the trusted voice behind thousands of growing businesses since 2010. We’re not your typical call center, we don’t do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.
If you’re a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!
What You'll Do
- As a Bilingual Phone Operator at AnswerHero, you’ll be the first voice our clients’ customers hear, a role that carries real impact every single day. Your responsibilities include:
- Answering inbound calls promptly and professionally on behalf of our business clients
- Communicate fluently in both English and Spanish
- Take accurate, clear messages and relay them to clients in real time
- Schedule appointments and provide general client support per client instructions
- Following client specific call-handling instructions with care and consistency
- Deliver a warm, efficient, and courteous experience on every call
Requirements
- What does it take to be a part of the #HeroSquad?
- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy, active listening, and professional telephone manners
- Attention to detail and the ability to type accurately while on a call
- Reliable internet and dedicated workspace to ensure a professional setting
- Dependability consistent attendance is essential in a 24/7 operation
- Availability to work at least one weekend day
Benefits
- Why You'll Love Working at AnswerHero
- Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
- Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
- Supportive Team Environment: You’ll feel connected and appreciated from day one.
- Meaningful Work: Every call you take has a direct impact on real business.
- Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
- Flexible Setup: Remote-friendly options available.
Benefits (Full-time Employees)
- Medical, dental, and vision insurance
- Accrual based Paid Time Off (PTO)
- Paid federal holidays per year
- Company-provided equipment
- How to Apply
- Ready to become a trusted voice for thousands of businesses? Here’s what to expect: Submit your application and resume online
- Video interview typically scheduled within 5 business days
- Meet virtually with our hiring team
- Complete a short bilingual language assessment (English & Spanish, approximately 10 minutes)
- Offer and paid onboarding training
- Apply now and become a Hero. We’d love to meet you.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 143 days ago
- Status
- Listed as a current opening
- Apply goes to
- Workable, the employer's hiring system
Posted over three months ago. Hiring can take months, so age alone is not a warning. If you are unsure, check the employer's careers page.
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