Certified Enrollment Counselor

Job Duties and Responsibilities:

· Perform community outreach activities as directed.

· Assist individuals and families with completion of applications for state funded health coverage, Covered California Plans, Patient Assistance Prescription Programs, and Cal Fresh (food stamp program) Program.

· In reach to current uninsured health center patients for eligibility screening into various health coverage programs.

· Complete logs and reports as required for outreach activities.

· Assist individuals and their families with our sliding scale applications and re-certifications.

· Ensure current knowledge base of any special funding for outreach programs.

· Develop packets of materials for specific outreach programs.

· Perform activities to include, but not limited to, presentations to school and community organizations and at work sites.

· Other duties as assigned.

Requirements

• Knowledge, Skills and Experience: · Ability to calculate figures and amounts such as discounts.
• · Ability to solve practical problems and deal with a variety of concrete variables.
• · Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
• · Exceptional people and telephone skills.
• · Must be able to multi task, while maintaining a courteous and pleasant attitude towards the public and coworkers.
• · Ability to adapt to various job duties and focus quickly.
• · Bilingual skills a plus.
• · Basic computer skills required.
• Education/Licensing/Training: · High School Diploma or Equivalent.
• · Covered California Enrollment Counselor Certification.
• · Medi-Cal and various state funded program certifications.
• Physical Demands: · Sitting: Up to 20% of the workday may be spent sitting.
• · Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients.
• · Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs.
• · Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.
• · Climbing: No more than 1% of the time may include climbing one flight of stairs.
• · Balancing: Up to 1% of the time may be required to use a footstool in retrieving supplies.
• · Stooping/Kneeling: Up to 5% of the workday is spent stooping or kneeling to open drawers.
• · Bending: Up to 25% of the workday may be spent in bending at the waist picking up charts and supplies.
• · Reaching/Stretching: Up to 3% of the time may require or stretching to retrieve equipment or documents.
• · Handling: Hand and wrist movement is required 50% of the workday in computer entry.
• · Fingering: Up to 50% of the workday involves typing in the computer, receiving and sending messages.
• · Feeling: Normal tactile feeling is required to perform all job duties.
• · Twisting: Up to 5% of the day may be required in retrieving supplies or equipment.
• · Talking: Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.
• · Hearing: Average ability is required in answering the telephone and performing all job duties.
• · Seeing: Average ability is required to read and follow instructions and assisting patients.
• Personal/Relationships/Behavior: · Displays cheerful demeanor and makes positive comments when on duty.
• · Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• · Displays courteous and professional behavior in all interactions with the public.
• · Works cooperatively with other staff members.
• · Displays flexibility in accepting, changing, or carrying out assignments.
• · Adheres to dress code expectations, including fragrance-free requirements.
• · Displays sensitivity in a multicultural environment.
• · Maintain patient and organizational confidentiality.