Delivery Service Manager

• Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
• Develop and refine an exceptional experience for customers taking delivery
• Proactively mediate and resolve any customer concerns or escalations
• Help control expenses, including staffing, supplies, and services
• Develop and implement safety programs focused on both driving, lifting, and handling
• Conduct routine audits of delivery staff to ensure minimum service standards are being met

Evaluate and document work performance of assigned personnel and conduct routinely.

• Meet routinely with delivery personnel to communicate issues, new processes, and concern
• Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
• Continually review and amend delivery staff job description as deemed necessary

Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.

Requirements

• At least 5 years management experience in a food or beverage distribution/logistics environment.
• Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
• Hold a valid Class A Commercial Driver’s License