Crew Chief / Lead Technician

Job Description

Crew Chief – Water, Fire & Mold Restoration

Absolute Clean and Restoration Inc.

Belleville, Illinois

Position Summary

Absolute Clean and Restoration Inc. is seeking an experienced, motivated, and dependable Crew Chief to lead restoration crews on residential and commercial emergency losses. The Crew Chief is responsible for managing job sites from start to finish, ensuring work is completed safely, efficiently, and to IICRC standards while providing exceptional customer service.

This position requires a leader who can motivate technicians, communicate with customers and insurance professionals, accurately document projects, and maintain high-quality workmanship.

Responsibilities

• Leadership
• Lead and supervise restoration technicians on all assigned projects.
• Train and mentor new employees.
• Assign daily tasks and ensure work is completed efficiently.
• Maintain a positive, professional work environment.
• Ensure company policies and safety procedures are followed.
• Water Damage Mitigation
• Perform emergency water extraction.
• Install and monitor drying equipment.
• Perform demolition when necessary.
• Record moisture readings and drying logs.
• Determine proper drying strategies following IICRC S500 standards.
• Fire & Smoke Restoration
• Perform emergency board-ups and tarping.
• Conduct smoke and soot cleaning.
• Set up containment areas.
• Operate air scrubbers and odor removal equipment.
• Pack out and inventory contents when required.
• Mold Remediation
• Construct containment areas.
• Install negative air systems.
• Remove mold-contaminated materials.
• Perform detailed cleaning using approved remediation methods.
• Follow company mold remediation protocols.
• Documentation
• Complete accurate job documentation using company software.
• Take before, during, and after photographs.
• Document moisture readings.
• Record equipment placement.
• Maintain daily job notes.
• Obtain customer signatures when required.
• Customer Service
• Explain the restoration process to customers.
• Maintain professional communication throughout each project.
• Address customer concerns promptly.
• Represent the company in a courteous and professional manner.
• Equipment & Vehicle Care
• Maintain a clean company vehicle.
• Keep trucks fully stocked and organized.
• Perform routine equipment inspections.
• Report damaged equipment immediately.
• Assist with warehouse cleanliness and organization.
• Safety
• Follow all OSHA regulations.
• Wear required PPE.
• Maintain a safe work environment.
• Report accidents or hazards immediately.
• Skills
• Strong leadership abilities
• Excellent customer service
• Problem-solving skills
• Time management
• Mechanical aptitude
• Attention to detail
• Ability to work independently
• Team-oriented attitude
• Basic computer and smartphone proficiency
• Physical Requirements
• Lift and carry up to 75 lbs.
• Stand, kneel, bend, crawl, and climb throughout the workday.
• Work in hot, cold, wet, and dirty environments.
• Wear respirators and full PPE when required.
• Operate restoration equipment safely.
• Work Schedule
• Full-Time
• Monday through Friday
• Overtime available
• On-call rotation required for emergency response
• Nights and weekends as needed
• Why Join Absolute Clean and Restoration Inc.?
• At Absolute Clean and Restoration Inc., we believe in doing the job right the first time while treating every customer's home or business as if it were our own. We invest in our employees through ongoing training, modern equipment, and opportunities for advancement. If you are looking for a long-term career with a growing, family-owned restoration company that values integrity, teamwork, and quality workmanship, we'd love to hear from you.
• Absolute Clean and Restoration Inc. is an Equal Opportunity Employer.

Requirements

Qualifications

• Required
• Minimum 2 years restoration industry experience.
• WRT certificate is a requirement to hold, AMRT is preferred but not required.
• Previous leadership or supervisory experience preferred.
• Valid driver's license with a clean driving record.
• Ability to lift 75 pounds regularly.
• Ability to work evenings, weekends, holidays, and participate in the on-call rotation.
• Excellent communication and organizational skills.
• Ability to work in confined spaces, crawl spaces, attics, and on ladders.
• Preferred Certifications
• IICRC WRT
• IICRC ASD
• IICRC AMRT
• IICRC FSRT
• OSHA 10 or OSHA 30
• CPR/First Aid Certification