Manager, Insurance

Are you ready to make an impact?

West Monroe is currently seeking a Manager with Insurance and Consulting experience to join our Chicago office.

Our Insurance practice is a growing team focused on business and technology projects that transform brokers and carriers and help them adapt to evolving market demands. We assist our clients by developing operating models and cost optimization strategies, while implementing technology platforms, data and analytics solutions, automation capabilities, and supporting the related organizational change.

The role will involve applying deep industry knowledge and consulting experience to tailor solutions that help our clients gain a competitive advantage in their markets.

As a Manager, you will lead client engagements, mentor consulting teams, contribute to business development efforts, and help shape the growth of West Monroe’s Insurance practice. You will work closely with business and technology executives to solve critical challenges across customer engagement, technology modernization, operations transformation, data and analytics, and AI-enabled business capabilities.

Responsibilities

• Client Delivery
• Lead business and technology transformation initiatives for insurance carriers and brokerages
• Serve as a trusted advisor to client executives, helping define and implement strategies that drive operational efficiency, growth, and business value
• Facilitate client workshops focused on the future state of the insurance industry, operating models, business processes, and technology solutions
• Partner with clients to design and implement customer engagement, technology modernization, automation, and analytics solutions
• Understand how carriers and brokers leverage data as a strategic asset to improve risk management, reduce losses, and increase enterprise value
• Identify opportunities to leverage automation and AI within claims, contact centers, and other operational functions to improve efficiency and reduce administrative costs
• Develop executive-level communications, presentations, recommendations, and deliverables that support decision-making and drive project outcomes
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations while exercising sound judgment in evaluating outputs
• Apply AI technologies, including generative AI, automation tools, and advanced analytics capabilities, to improve delivery effectiveness and client outcomes
• Project Management
• Lead multiple client engagements with responsibility for overall project success, quality, budget, and team performance
• Develop project approaches, work plans, implementation roadmaps, risk assessments, and pricing estimates
• Manage project risks, dependencies, and stakeholder communications across business and technology teams
• Work closely with engagement leadership and client stakeholders to ensure successful delivery and adoption of solutions
• Build and lead high-performing project teams composed of West Monroe consultants and client personnel
• Translate business needs and requirements into actionable project plans, requirements, solution designs, and implementation activities
• People Leadership
• Lead, coach, and mentor consultants and senior consultants through active performance management, professional development, and career coaching
• Foster a collaborative, inclusive, and high-performing team environment
• Support recruiting, onboarding, and talent development efforts within the Insurance practice
• Business and Practice Development
• Participate in business development activities, including opportunity identification, proposal development, and client presentations
• Contribute to the growth of the Insurance practice through thought leadership, methodology development, and market-facing initiatives
• Help expand client relationships and identify opportunities for additional value creation

Qualifications

• Bachelor’s degree or equivalent experience required
• Prior consulting experience with at least 1+ year at the Manager level
• 6+ years of consulting and/or insurance industry experience working directly with external clients
• Strong understanding of the insurance value chain across carriers and brokerages
• Demonstrated experience leading business transformation, technology modernization, customer relationship strategies, operations transformation, or data and analytics initiatives
• Experience managing project teams, workstreams, budgets, and client relationships
• Ability to manage multiple priorities efficiently, display sound judgment, and work productively in a fast-paced, team-oriented environment
• Strong leadership, organizational, interpersonal, written, and verbal communication skills
• Experience developing work plans, project scopes, pricing estimates, and executive-level deliverables
• Strong presentation and business development skills with the ability to influence client stakeholders, including executive leadership
• Experience working in collaborative team environments and leading large-scale initiatives
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs
• Willingness to travel 30–50%
• A commitment to inclusion and diversity, and openness to new ideas and perspectives
• Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here
• . Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
• Seattle or Washington, D.C.
• $162,000 — $190,600 USD
• Los Angeles
• $169,700 — $199,700 USD
• New York City or San Francisco
• $177,400 — $208,700 USD
• A location not listed above
• $154,300 — $181,500 USD
• Other consultancies talk at you.
• At West Monroe, we work with you.
• We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
• The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
• At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
• You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
• West Monroe is an Equal Employment Opportunity Employer
• We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
• If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
• Please review our current policy regarding use of generative artificial intelligence during the application process
• . Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.
• If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.