Patient Financial Services Representative

About Altior Healthcare

Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives.

As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.

Job Summary:

We are seeking a detail-oriented and compassionate

Patient

Financial

Services Representative to guide the client billing experience at Paradigm/Ridge Treatment Centers. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and a thorough understanding of medical billing and patient financial responsibilities. In this role, you will serve as a vital link between patients and our clinical teams, ensuring accurate financial processing, insurance coordination, and exceptional customer service to support our clients’ treatment journey.

Responsibilities

• Assist patients with financial inquiries related to their treatment plans, insurance coverage, and billing processes.
• Verify patient insurance information and obtain pre-authorizations or referrals as needed to facilitate seamless billing procedures.
• Prioritize and collect payments accurately and efficiently while maintaining compliance with privacy regulations and confidentiality standards.
• Collaborate with clinical staff to ensure all necessary documentation is complete for billing purposes.
• Maintain detailed records of patient accounts, payment histories, and insurance claims in our management system.
• Follow up on outstanding balances or denied claims promptly (via email and by phone) to optimize revenue cycle management.
• Provide exceptional customer service by addressing patient concerns timely, professionally, and empathetically.
• Escalate unresolved or high-risk accounts appropriately.
• Performs other job-related duties as assigned.

Requirements

• Proven experience in a medical office setting with a focus on financial services or billing support.
• Knowledge of medical terminology and familiarity with healthcare billing procedures.
• Strong organizational skills with attention to detail in managing multiple accounts simultaneously.
• Excellent communication skills to effectively interact with patients, insurance providers, and team members.
• Proficiency in office software applications and electronic health record systems.
• Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus. Join us in delivering compassionate financial support that empowers our clients on their path to recovery!
• Work Environment and Physical Requirements
• This is an on-site position requiring regular in-office attendance based on business needs and company policy.
• Work is primarily performed in a professional office environment.
• Requires prolonged periods of sitting and working at a computer, including frequent use of a phone, keyboard, mouse, and multiple computer monitors.
• Must be able to communicate effectively via telephone, video conferencing, and in person.
• Requires the ability to review, analyze, and interpret data, reports, and electronic documents with attention to detail.
• May occasionally be required to move or transport office materials weighing up to 15 pounds.
• Requires the ability to remain stationary for extended periods while performing analytical and administrative tasks.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.