Head of Risk

Are you a Head of Risk who thrives on protecting the business, leading high-performing teams, and building strong risk, fraud, and KYC operations in a regulated environment?

Soft2Bet is a platform provider delivering casino and sports betting brands.  With a performance-first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience.

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Location

: Fort Lee, New Jersey (100% On-site)

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Work Mode

: Full-time, office-based (Remote or hybrid work arrangements are not available)

The Role

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As the Head of Risk, you will lead and coordinate our Risk, Fraud, and KYC functions across both in-house and outsourced teams. You will be responsible for building scalable processes, strengthening fraud prevention controls, and ensuring timely, compliant operational execution. This role requires a proactive leader who can balance strategy, execution, and cross-functional collaboration to support business integrity and long-term growth.

What You’ll Do

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• Build, lead, and coordinate the Risk, Fraud, and KYC teams in the New Jersey office.
• Oversee and manage Risk, Fraud, and KYC functions in outsourced locations, ensuring alignment with internal standards and operational goals.
• Develop and implement a robust Anti-Fraud strategy for the NJ license, including rules, triggers, and workflow processes.
• Ensure timely and efficient processing of customer withdrawals, KYC documentation, and related procedures in alignment with SLA targets.
• Collaborate with the AML function by identifying and reporting suspicious player activity to the MLRO.
• Establish and maintain effective workflows between Risk, Customer Support, and VIP teams.
• Develop, document, and continuously improve procedures related to Antifraud, Risk Management, and KYC.
• Monitor daily SLAs and brand KPIs, and report findings to the Head of Operations.

What We’re Looking For

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• Proven experience leading Risk, Fraud, and KYC functions in a regulated industry, ideally within iGaming, sports betting, fintech, or payments.
• Strong understanding of fraud prevention strategies, rules engines, triggers, case workflows, and operational risk controls.
• Hands-on experience managing customer withdrawals, KYC reviews, and verification processes in high-volume environments.
• Familiarity with AML processes and the ability to identify and escalate suspicious activity to the appropriate compliance stakeholders.
• Experience managing both in-house and outsourced teams across multiple operational functions.
• Strong analytical skills and the ability to monitor SLAs, KPIs, and operational performance metrics.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Ability to build processes, improve workflows, and create clear procedural documentation.
• Proactive, organized, and execution-focused approach to risk operations management.
• Nice to Have
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• Experience working under a New Jersey gaming license or within other regulated US jurisdictions.
• Background in online gaming, sportsbook, casino, payments, or another fast-paced transactional environment.
• Experience building or scaling risk operations during periods of company growth or market expansion.
• Why Join Soft2Bet?
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• ✅
• Bonuses
• : Discretionary, performance based
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