Design Director

We are open to remote candidates located within PST to BRT time zones.

At Metalab, we partner with companies ready to change the world—helping them create products that improve lives, reshape markets, and shift culture.

As a Design Director, you’ll play a pivotal role in shaping the quality of our work and nurturing the talent of our design team. You will lead with vision, balancing execution with mentorship to ensure teams deliver outstanding, high-impact design solutions. You’ll collaborate closely with cross-functional partners, driving both business and user value while setting a clear standard for design excellence.

You thrive in ambiguity, bring strategic thinking to complex challenges, and elevate the work through deep expertise in product design, brand, and storytelling. As a leader, you’ll advocate for high-quality, user-centred design and ensure that Metalab remains at the forefront of digital innovation.

What you’ll do:

• Lead by Doing
• Balance leadership with hands-on design execution, working alongside teams to create and ship exceptional work.
• Apply deep expertise in product design, design systems, product strategy, and human-centred design to guide and refine work.
• Actively contribute to raising the bar for design excellence, providing clear and actionable feedback to project teams.
• Client Engagement & Delivery Success
• Serve as a trusted design advisor to clients, guiding them through the design process, presenting work, managing feedback, and building strong relationships grounded in Metalab’s point of view on design direction and execution.
• Drive strategic project success by applying service design and change management principles.
• Partner with the Business Development team to scope work and identify strategic business development opportunities.
• Advocacy & Leadership at Metalab
• Foster a collaborative, inclusive, and high-performance design culture.
• Partner with Metalab leadership to drive engagement and maintain a strong company culture.
• Hire, mentor, and develop design team members, ensuring a strong pipeline of leadership within the design team.
• Represent Metalab in the design community, attracting top talent and new business opportunities.

What we’re looking for:

• Technical Expertise
• UX Design: You define UX quality standards, push teams toward innovation, and drive best practices across research, strategy, and execution.
• Visual Design: You champion high-quality visual execution and stay current on trends, emerging technologies, and tooling.
• Product Strategy: You ensure design work aligns with overarching product roadmaps, release strategies, and market positioning.
• Critique & Collaboration: You guide teams in fostering a culture of constructive critique, both internally and with clients.
• Research: You leverage qualitative and quantitative data to inform and validate design decisions.
• Content Design: You advocate for clear, compelling communication that aligns with brand strategy and user experience.
• Leadership & Influence
• Selling Design: You craft compelling narratives that help clients understand and buy into design decisions.
• Vision: You lead teams in developing experience concepts, balancing business goals, user needs, and innovation.
• Creative Direction: You ensure the strategic and creative impact of all projects, guiding teams through execution and client presentations.
• Systems Design: You define scalable design systems that ensure usability, adoption, and long-term maintainability.
• Brand Strategy: You confidently lead brand workshops and strategy sessions, guiding clients toward compelling creative directions.

Requirements:

• Proven experience managing and mentoring design teams through complex challenges while maintaining high-quality output.
• Strong communication and presentation skills, with the ability to align and influence diverse stakeholders.
• Experience collaborating with cross-functional teams to drive business priorities and deliver tangible value.
• Active engagement in the design community, sharing insights through articles, panels, and thought leadership.
• A passion for inclusive design practices and fostering a collaborative team environment.
• Knowledge of change management and service design principles.
• Strategic thinking, with the ability to contribute to business development and client relationship-building.
• Equal opportunity employer
• Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways!  We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life.  We hire based on talent, and we’re proud of our global perspective.