Concierge

Job Description:

Position Summary:

To serve as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. To facilitate communication as needed among residents, staff, visitors and other guests in an accurate, friendly, and professional manner.

Core Competencies:

• Excellent customer service skills
• Exhibits a professional demeanor and willingness to assist residents and other staff members
• Must demonstrate the ability to communicate effectively with all staff and residents
• Shows initiative in maintaining and developing job skills
• Excellent problem solving skills
• Maintains confidentiality and privacy of the residents
• ·       Uses good judgment and patience during emergencies and stressful situations
• Maintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facility

Position Responsibilities:

Greet residents and guests

Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently

Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts

Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL

Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders

• Uses two way radio to communicate with various nursing, maintenance and administration staff
• Uses computer for E-Clinical information and various administration duties received by residents and other staff
• Log keys in and out
• Account for residents using the daily census and flipper sheets
• Handle maintenance and housekeeping requests
• Log in packages and notify residents
• Update the daily resident census
• Keep front desk area clean and organized
• Apply postage and transmit fax messages for staff and residents
• Assist residents with proper procedure for sending out dry cleaning
• Anticipates and meets the needs of the residents
• Schedule resident IT appointments & submit monthly log to ED
• Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned

Qualifications:

• Good communication skills
• Basic knowledge of computers and other small office equipment
• Previous concierge/receptionist experience preferred. First Aid or medical training a plus
• Superior customer service skills
• Excellent organizational and communication skills and exceptional telephone etiquette
• Professional appearance and demeanor
• Flexibility to work varied shifts (when needed), including weekends and holidays
• Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms
• High School diploma or equivalent
• Working Conditions and Physical Demands
• Being neat, clean and wearing professional attire is required
• At times a fast paced environment
• Spends much of the time communicating with residents and their families by phone or in person
• Extended periods of sitting and talking on the telephone
• Subject to frequent interruptions
• Subject to emergency situations
• Works in a clean, well-lighted, well-ventilated area
• Strong perfumes/aftershaves are prohibited
• Shifts vary
• Remote Type: On-site