Systems Design Strategist

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The operating and business models that have served healthcare systems well for many years are showing signs of strain. Demand for services outstripping supply, predicted shortages of healthcare workers, rising rates of burnout, and shrinking operating margins are forcing healthcare systems to rethink how they organize and deliver healthcare.

The Systems Design Strategist applies design thinking principles and human-centered design methods to coach multi-disciplinary teams in transforming the way that healthcare is delivered to children at CHOP, including how new digital technologies are used to increase efficiency and effectiveness, how teams are structured to deliver high-value care, and how workflows are organized to promote safety, quality, and excellent experiences for patients, families, and healthcare providers.

The Systems Design Strategist has the expertise and experience to facilitate innovation projects using design thinking skills, to guide teams in the development and implementation of innovative solutions, to manage innovation projects from ideation to implementation, and to collaborate with key stakeholders including healthcare professionals, patients, families, and community partners to gather insights and co-create solutions.

What you will do

• Proven relationship building and collaboration skills; ability to influence and drive outcomes
• Facilitation and Relationship-building
• Experience in an innovation program, design thinking role, startup, and/or startup accelerator
• Expertise in applying human centered design to achieve demonstrable outcomes
• Develop and implement evaluation frameworks to measure the impact and effectiveness of innovative initiatives
• Support the Innovation Catalyst Program projects through consult and coaching on various aspects of the Design Thinking discipline, including Design thinking methods and tools, prototype testing, quantitative and qualitiative data collection, implementation planning
• Support the body of innovation expertise for enterprise-wide initiatives through the Innovation Catalyst Program; build effective relationships to allow navigating culture and build credibility in a way that respects organizational values; and support development of innovation strategies that enhance growth and improvement
• Change management - support innovation work to orchestrate effectiveness
• Team facilitation - effectively works with and facilitates teams with clearly defined roles and responsibilities
• Accountability - supports effective sponsorship and process ownership
• Manages dysfunctional team behaviors when observed
• Build organization capability by supporting the Innovation Catalyst Program at CHOP, by advancing the impact of innovation and design thinking
• Participate in and support external dissemination of program results
• Education Qualifications
• Bachelor's Degree - Required
• Master's Degree Design, Industrial Engineering, Human Factors or Human Computer Interaction, or related field of study - Preferred
• Experience Qualifications
• At least three (3) years Demonstrating application of design thinking and human centered design to achieve impactful results - Required
• Skills and Abilities
• Knowledge of Design Thinking / Human Centered Design (Required proficiency)
• Experience with prototyping, data collection, analysis (Required proficiency)
• Experience in at least one computer programming language (Preferred proficiency)
• Strong interpersonal skills, excellent verbal and written communications skills (Required proficiency)
• Proficiency using Microsoft Word, Excel, PowerPoint, Visio, and Miro (Required proficiency)
• Demonstrates strong ability to prioritize work, excellent organizational skills and initiative to improve processes. (Required proficiency)
• Change agent demeanor. Must be a flexible thinker, with an ability to quickly adapt to a changing environment. (Required proficiency)
• To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
• EEO / VEVRAA Federal Contractor | Tobacco Statement