Logistics Sales Associate (Bilingual Chinese) (EM7210)

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com.

Key Responsibilities

• The Logistics Sales Associate is responsible for developing new business opportunities, acquiring customers, and supporting revenue and profitability growth across international freight forwarding, domestic transportation, and integrated 3PL logistics services.

The role focuses on proactive sales activities, including prospecting, cold calling, customer visits, lead generation, RFQs/RFPs, and customized logistics proposals. Target industries include manufacturing, automotive, high-tech, renewable energy (Solar & ESS/BESS), and project cargo, as well as other industries with logistics needs.

The successful candidate will work closely with internal Pricing, Operations, and overseas partners to deliver competitive and customized logistics solutions.

1. New Customer Acquisition & Business Development

Identify and engage potential customers through cold calling, networking, sales tools, market research, and customer visits.

Prepare and present customized logistics proposals covering air and ocean freight, drayage, customs clearance, domestic transportation, integrated 3PL solutions, and project logistics, including Out-of-Gauge (OOG), oversized, and heavy haul cargo.

Participate in RFQs/RFPs and actively follow up on sales opportunities.

Identify upselling and cross-selling opportunities within new and existing accounts.

Identify and develop relationships with overseas freight forwarders and logistics partners to generate international business opportunities.

2. Sales Execution & Revenue Generation

Manage sales activities from lead generation through proposal development, negotiation, and contract closure, with appropriate internal support.

Work toward assigned revenue, gross profit, and new customer acquisition targets.

Develop and maintain a qualified sales pipeline using CRM and other sales tools.

Conduct regular customer meetings and follow up on prospective business opportunities.

3. Pricing & Contract Coordination

Collaborate with the Pricing team to obtain competitive freight rates and develop profitable logistics proposals.

Coordinate with the Legal team to support contract review and execution.

Support pricing negotiations, contract discussions, and service agreement preparation.

4. Operational & Issue Management

Serve as a key commercial contact for customers and coordinate with the Operations team to support smooth service delivery.

Assist in resolving operational and service-related issues to maintain customer satisfaction.

5. Financial & Risk Oversight

Monitor and manage accounts receivable (AR) and accounts payable (AP), ensuring timely collection and payment.

Coordinate with the Claims/Customer Service team to resolve complaints and service-related issues.

6. Customer Relationship Management

Build and maintain strong client relationships, providing updates, service information, and industry insights.

Ensure customer satisfaction by proactively addressing potential issues.

7. Cross-functional Collaboration

Work with Marketing, Operations, Pricing, Legal, and Claims teams to deliver solutions aligned with customer needs.

Coordinate internal resources to support account growth and service quality.

8. Reporting & Communication

Provide regular updates to management on sales performance, pipeline, AR/AP status, and business opportunities.

Share insights on market trends, competitor activities, and potential opportunities.

Requirements

• Bachelor’s Degree required; Bachelor’s in Business, Marketing, Logistics, Supply Chain, or related field preferred
• 3+ years of experience in logistics, 3PL transportation sales roles in the logistics industry relevant industry
• Proven sales experience in logistics, freight forwarding, or related industries
• Experience with consulting-based logistics proposals a plus
• Professional knowledge thorough understanding of the domestic and international transportation industry (trucking, air and ocean modes)
• Proactive, positive attitude with strong relationship-building and business development skills
• Understanding of logistics operations, pricing, and financial basics (AR/AP)
• Excellent communication, presentation, and problem-solving skills
• Strong organizational skills and ability to manage multiple priorities
• Self-motivated, enthusiastic, and team player
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
• Willingness to travel up to 30% in the U.S.
• Bilingual proficiency in English and Mandarin Chinese is strongly preferred, with excellent verbal and written communication skills in both languages.
• Work Location: Plano, TX (Onsite)