Account Manager

C.H. Robinson is looking for an Account Manager who thrives on building strategic customer partnerships, uncovering growth opportunities, and delivering innovative supply chain solutions. In this role, you will develop and execute customer growth strategies, leverage data and technology to drive business outcomes, and influence cross-functional teams to deliver exceptional customer experiences. You will serve as a trusted advisor, helping customers solve complex challenges, improve performance, and unlock long-term value.

If you are a relationship-driven professional who enjoys turning insights into action and driving measurable growth, we want to hear from you.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Customer Growth Strategy
• Build relationships across customer stakeholders to understand business priorities, industry trends, performance drivers, and growth opportunities.
• Develop and drive customer growth strategies informed by customer goals, market insights, account performance, and supply chain opportunities.
• Conduct discovery-led customer conversations and business reviews to uncover business challenges, unmet needs, retention risks, and opportunities to expand wallet share.
• Translate customer, market, and performance insights into actionable recommendations that support customer growth, retention, and measurable business outcomes.
• Partner with internal subject matter experts to translate customer priorities, insights, and requirements into differentiated, scalable solutions across products, services, and capabilities.
• Manage opportunity pipelines and commercial activities, including CRM qualification, pricing strategies, negotiations, proposals, RFPs, and award management to support account growth and market share expansion.
• Strategic Customer Partnership and Influence
• Serve as a strategic customer partner by connecting customer priorities, performance, emerging risks, and opportunities to actionable recommendations and business outcomes.
• Build alignment across customer and internal stakeholders to establish priorities, clarify ownership, align resources, and drive shared outcomes, leading cross-functional account teams through influence rather than formal authority.
• Advocate for customer needs while balancing business priorities and partnering across functions to support successful execution and delivery on customer commitments.
• Lead continuous improvement efforts by identifying recurring issues, determining root causes, and partnering with stakeholders to implement sustainable solutions aligned to customer priorities.
• Manage conflict and navigate complex customer situations with professionalism, sound judgment, and a focus on long-term partnership.
• Support customer adoption of new solutions, technologies, and operating practices by building alignment, reinforcing value, and helping customers realize intended business outcomes.
• Technology Fluency and Operational Excellence
• Leverage customer, financial, operational, and market data to understand performance, identify risks and opportunities, and guide account strategy and business decisions.
• Effectively use and position CRM, reporting tools, dashboards, automation, and AI-enabled capabilities to improve decision-making, execution effectiveness, customer outcomes, and business value.
• Review financial, service, and operational performance, including accounts receivable, and take appropriate action to improve results, ensure compliance with negotiated terms, and create efficiencies.
• Partner with stakeholders to onboard customer accounts, establish execution plans, and leverage automation and technology to support efficient and consistent delivery.
• Identify recurring defects, workflow inefficiencies, and unnecessary manual work using operational insights and root cause analysis; evaluate workflows, SOPs, and execution models to simplify processes, reduce friction, and improve consistency and scalability.
• Adopt and apply new technologies, tools, and processes; share successful practices, workflow improvements, and automation opportunities; and partner across functions to implement sustainable improvements, standardized ways of working, and measurable business outcomes.

QUALIFICATIONS

• Required: High School diploma or GED.
• Ability to travel up to 25% domestically and internationally.
• Site Specific: Fluent in Spanish and English, written and verbal.
• Preferred: Bachelor's degree from an accredited college or university.
• Strong analytical, problem-solving, and business acumen skills with the ability to make data-driven decisions.
• Strong relationship-building, communication, negotiation, and stakeholder management skills.
• Demonstrated ability to lead cross-functional work, build alignment, and influence outcomes without formal authority.
• Demonstrated ability to use data, technology, and customer insights to develop strategies, solve complex problems, and drive customer and business outcomes.
• Ability to connect customer needs, operational execution, financial performance, and technology to develop differentiated and scalable solutions.
• Demonstrated adaptability and learning agility in adopting new technologies, tools, and ways of working to meet evolving customer and business needs.
• Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
• We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.