Collection Services Analyst

HYBRID ROLE

Job Purpose:

Our Collection Services Analyst will be responsible for carrying out accounting clerical duties associated with a specific accounting function.

Job Responsibilities:

● Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.

● Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.

● Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.

● Establish and maintain positive relationships with customers both internal and external.

● Identify and follow up on customer payment issues regarding terms of sale.

● Research and resolve customer disputes and issues.

● Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.

● Execute consistent follow up to insure customer information requests have been satisfied and commitments have been met.

● Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.

Additional Responsibilities & Qualifications:

● Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.

● Insures customer billing address and terms are accurately reflected in the Customer Master File.

● Prepares reports to reflect status of collection activity and key delinquency issues.

● Reconciliation of account balances including following up on  unauthorized short payments as well as any over payments. (Unless being worked by Deductions team)

● Identify and reconcile sales tax deductions by either collecting these deductions or securing the required exemption certificate.

● Process credit card payments as required and be sure they are approved.

Work Experience:

● 3-5 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Basic experience of simple office/operational systems.

● Excellent verbal, written, people, and diplomacy skills are required.

● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.

● Proficient with Microsoft Office Suite.

● Strong customer service skills (friendly, courteous and helpful).

Education:

● Bachelor's Degree Preferred

What We Offer

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.

Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com   and connect with the Company on LinkedIn .