Director, AI Enablement

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

P&C is rewriting the AI playbook by creating a clear P&C approach to identifying high-value opportunities, evaluating and prioritizing them, and accelerating implementation. In partnership with our business and enabling teams, the P&C AI Process Transformation Hub serves as the central point for practical knowledge, guidance, tools, and common ways of working.

The Hub focuses on P&C-wide AI opportunities, aligning efforts across P&C where scale, shared capabilities, and common governance can accelerate value creation, while complementing business unit-led solutions. The Hub also maintains the P&C AI portfolio and supports governance through the P&C AI Enablement Council.

We are seeking individuals who bring a combination of deep P&C expertise, AI experience, and thought leadership, including practical application of generative and agentic AI capabilities. Successful candidates will be able to translate emerging AI technologies into real business outcomes, connect AI to operational realities, understand implications across processes, influence priorities across organizations, build alignment among stakeholders, solve complex problems, and help Property & Casualty move from ideas to execution at scale.

This role will go into the office 2 days per week. Remote internal associates may also be considered.

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Do you want to create key business improvements through technology and Artificial Intelligence (AI)? In this role you will be at the intersection of business needs and technological solutions, bridging the gap between strategic business goals and AI capabilities. If you are passionate about understanding complex business problems and identifying AI solutions that align with these needs, then this may be the place for you!

As a Director of AI Enablement, you’ll set the strategic direction for the integration of AI technologies across a major business segment or enterprise function. Your role will be pivotal in bridging the gap between AI capabilities and business priorities, while ensuring that leaders and teams are equipped with the tools, resources, and frameworks needed to drive innovation, efficiency, and measurable business outcomes through AI.

Job Description

Key Responsibilities:

• Collaborate with business leaders and key stakeholders to identify high-impact AI opportunities.
• Translate business challenges into strategic AI initiatives and develop enablement roadmaps. Oversee assessments of data readiness and ensure alignment of data strategies to support AI adoption. Create and socialize business cases for AI opportunities
• Direct the planning and deployment of AI programs across the business segment, ensuring teams deliver solutions on time, within budget, and aligned to strategic business objectives.
• Direct the identification and maintenance of a backlog of AI opportunities and use cases through structured ideation efforts while ensuring alignment with business priorities and goals.
• Ensure AI initiatives within the business segment adhere to enterprise governance frameworks, regulatory requirements, and ethical AI practices.
• Direct efforts to promote AI literacy and drive cultural transformation across the business segment, partnering with enterprise learning and communications teams to ensure broad adoption and engagement.
• Lead large-scale organizational change initiatives to embed AI capabilities into core business processes, ensuring sustainable transformation and measurable impact.
• Define and monitor enterprise-level KPIs to evaluate AI program success and continuously refine strategies to maximize value realization.
• Partner with enterprise architecture and data organizations to align on business outcomes, capability development, and scalable AI solutions.
• Build and maintain strategic relationships with AI subject matter experts and external partners to accelerate innovation and share best practices across the enterprise.
• Collaborate with Human Resources and senior leadership to shape the future AI workforce strategy, including talent acquisition, upskilling, and capability development.
• Manages associates, including performance, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
• May perform other responsibilities as assigned.
• Reporting Relationships: Reports to executive and leads team of AI Enablement professionals.
• Typical Skills and Experiences: Education: Undergraduate degree in Computer Science, Data Science, Business, or a related field preferred.
• Experience: 10+ years of experience in AI or digital transformation roles, with a background in technology, product development, or innovation. Experience with agile delivery methodologies and product management/owner principles.
• Knowledge, Abilities and Skills: Strong understanding of machine learning (ML), NLP, generative AI, and ML concepts.
• Excellent communication and stakeholder management skills. Knowledge of change management and technology adoption techniques.  Experience with cloud platforms and AI tools. Ability to influence without direct authority.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
• Values: Regularly and consistently demonstrates the Nationwide Values.
• Job Conditions: Overtime Eligibility: Not Eligible (Exempt)
• Working Conditions: Normal office environment.
• ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.