Performance Improvement Coordinator

Summary

Job Description:

Job Title: Performance Improvement Coordinator

FULL TIME - DAYS

Job Description:

Responsible for facilitation of performance improvement activities within the organization and system to achieve the goals of Baptist Healthcare System. Performs data collection, quality review and communication of data to improve performance and enhance outcomes.

The following is intended to describe the general nature and level of work being performed by individuals assigned to this job by listing the major components for this position (i.e., key responsibilities and essential duties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and are subject to change from time to time. Additionally, other duties may be assigned at the discretion of leadership to meet business, customer, and/or patient needs.

Performs accurate and timely data collection

Demonstrates thorough knowledge of indicators, guidelines and regulations related to database activity.

Abstracts medical records in an accurate and timely manner.

Reviews medical records for clinical quality measures and other performance indicators

Develops systems and processes for timely and accurate data collection.

Develops and maintains accurate data retrieval systems.

Submits data to databases, as well as insurance companies, ensuring accurate and timely submission.

Encourages and facilitates team participation in decision making process by providing accurate data to facilitate decisions.

Analyzes data in a timely and accurate manner:

Performs secondary review and analysis of outliers and confirms outlier status prior to reporting.

Performs statistical compilation and reporting as requested.

Identifies trends or potential problems in results and communicates to the Director of Quality and other internal and external entities.

Assists with locating appropriate benchmarks.

Analyzes benchmarked data and develops reports for internal and external customers identifying practice patterns, and other areas of concern, with recommendations for improvement as appropriate.

Makes sound judgments based on factual information.

Communicates with director to resolve problems/concerns, making suggestions to improve outcome processes to enhance team efficiency and productivity.

Participates as a team member as requested.

Facilitates meetings and teams as requested.

Utilizes Process Excellence methodologies such as DMAIC, LEAN, Six Sigma, Change Management, PDCA and FOCUS PDCA

Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards, and national patient safety goals.

• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Responds to requests for service and assistance

Requirements:

• Bachelors of Science in Nursing (BSN) required; Masters of Science in Nursing (MSN) preferred.
• Current RN Licensure in Kentucky.
• 5 years nursing experience in a hospital setting required.
• Proficiency in computers, databases, and software programs emphasizing Excel and Word.
• BLS certification