Flood Team Lead

The Flood Team Lead is a senior-level role responsible for managing complex flood insurance compliance cases, mentoring junior staff, and contributing to strategic initiatives within the flood operations team. This position requires expert-level knowledge of NFIP and private flood insurance regulations, strong communication skills, and the ability to lead process improvements and support audit readiness.

Job Duties and Responsibilities:

Complex Flood Insurance Oversight – 30%

Review and resolve escalated or high-risk flood insurance cases.

Interpret advanced policy documentation including endorsements and elevation certificates.

Ensure compliance with NFIP, private insurance, and lender-specific standards.

Serve as a initial reviewer for coverage adequacy and documentation accuracy.

T eam Leadership & Mentoring – 20%

Provide guidance and support to Flood Specialists I and II.

Lead training sessions and assist in onboarding new team members.

Offer performance feedback and support skill development.

Act as a resource for technical and procedural questions.

Lender Relationship Management – 15%

Maintain strong working relationships with insurance agents and lender partners.

Handle complex outbound and inbound communications regarding policy issues.

Resolve disputes and ensure timely documentation delivery.

Represent the flood operations team in cross-functional meetings.

Compliance Strategy & Audit Support – 15%

Lead preparation for internal and external audits.

Monitor regulatory changes and update procedures accordingly.

Collaborate with compliance and legal teams to ensure readiness and accuracy.

Develop and maintain documentation for regulatory reporting.

Process Improvement & Other Duties Assigned – 20%

Identify inefficiencies and recommend workflow enhancements.

Contribute to SOP development and system optimization.

Participate in cross-functional initiatives to improve flood operations.

Support departmental goals and strategic initiatives.

Assist with overflow work and special projects.

Provide input on technology and system enhancements.

Qualifications (Education, Experience, Certifications & KSA):

• High school diploma or GED.
• Bachelor’s degree preferred.
• 5+ years of experience in flood insurance operations, loan servicing, or insurance compliance.
• 5-7 years of leadership experience.
• Proven expertise in NFIP and private flood insurance policy review and regulatory interpretation.
• Experience mentoring or leading teams in a flood operations environment.
• Strong understanding of audit processes, force-placement procedures, and compliance strategy.
• Excellent communication skills with experience managing agent and lender relationships.
• Preferred: Certification such as Certified Floodplain Manager (CFM) or equivalent.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
• We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
• All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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