Supervisor, Escrow Payments

Lead the Escrow Payments employees through effective coaching and support and management of work schedules, daily tasks, projects, and employee performance. A Escrow Payment Supervisor must have attention to detail, demonstrate supervisory abilities, and provide employees guidance for growth while consistently monitoring and improving quality and efficiency benchmarks in his or her area of responsibility. In addition, foster effective communication with clients to drive satisfaction regarding payment resolutions.

Job Duties and Responsibilities:

Coaching and Collaboration (30%):

Monitor, coach, and collaborate with Escrow Payments employees on quality and quantity of work as well as adherence to company and department policy in order to meet lender Service Level Agreements that have been committed to our clients.

Monitor Accuracy of Tasks (30%):

Monitor workflows and assign responsibilities to employees to ensure prompt and accurate completion of daily tasks and communicate to department management and other impacted areas when adherence to service delivery expectations is at risk

Develop Knowledge and Skill Sets (20%):

Develop employees’ professional skills as well as knowledge of client needs, internal processes, and overall business operations in order to help employees’ reach their potential and contribute to Allied’s excellence in service.

Evaluate and Retain Talent (10%):

Interview, hire, coach, evaluate, discipline, and terminate employees following the Human Resource requirements and with guidance from management and Human Resources.

Process Improvement (10%):

Organize and conduct department meetings to inform employees of new procedures or client particulars, changes within the department, or challenges pertaining to their areas of responsibilities.

Qualifications (Education, Experience, Certifications & KSA):

• High School Diploma required
• 3-4 years of directly related work experience required
• 2+ years of people leader experience required
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
• We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
• All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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