Senior Coordinator, Pilot Assist

How you'll help us Keep Climbing (overview & key responsibilities)

The Pilot Assist team is seeking a customer service focused professional to provide chat, case, phone, and walk-in support for Flight Operations. This dynamic 24/7 team is responsible for various administrative and operational tasks each day, especially during Irregular Operations (IROPs). Pilot Assist team members manage multiple complex issues simultaneously and must be able to relate to the pilot profession in order to maintain an attitude of pilot advocacy for each line pilot.

• Converse with Pilots via messaging, case, phone and email correspondence
• Evaluate escalations for pilot compliance and administrative policies and practices in partnership with Flight Ops leadership
• Serves as first point of contact for policy clarification and Deltanet, AskHR, Self-Service navigation
• Partner with Crew Operations, Crew Technology, Crew Resources, Pilot Leaves, Flight Training/Learning (LMS), Quality Assurance, FAA, Electronic Flight Bag (EFB) Team
• Review and support pilot expense reports via Concur, passport/visa renewals, FAA temporary credentials, jumpseat program, crew meals
• Evaluates and develops SOPs and documentation supporting the processes and procedures for support tasks
• Position may offer limited travel and overtime

What you need to succeed (minimum qualifications)

Is at least 18 years of age and has authorization to work in the United States.

Possesses a high school diploma, GED, or high school equivalency.

Embraces diverse people, thinking, and styles.

Consistently prioritizes safety and security of self, others, and personal data.

• Must be in good standing
• Minimum 2 years at Delta
• Candidate must have strong analytical, organizational and decision-making skills
• Must be able to communicate with pilots regarding proprietary, confidential, legal, complex, or sensitive issues
• Able to effectively manage multiple complex issues simultaneously
• Must be able to relate to the pilot profession in order to maintain an attitude of pilot advocacy for each line pilot
• Practices safety-conscious behaviors in all operational processes and procedures

What will give you a competitive edge (preferred qualifications)

• Previous experience with operational tools like DBMS, DLTERM (RES/OSS), Concur
• Familiarity with FOM, FARs, PWA
• Experience interacting with Crew Scheduling, Tracking, Training and Crew Resources is preferred
• Diverse operational background within Delta
• Five or more years of airline operations experience;3 or more years’ experience in Flight Operations preferred