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Job opportunity
Account Manager - Commercial Lines (California)
California (Remote); Remote_CA; Alhambra, California; Poway, California; Oceanside, California; La Jolla, California; Escondido, California; Carlsbad, California; Universal City, California; Toluca Lake, California; Sherman Oaks, California; Walnut Creek, California; Castro Valley, California; San Fernando, California; North Hollywood, California; Burbank, California; Sunnyvale, California; Studio City, California; Beverly Hills, California; Santa Ana, California; West Hollywood, California; Van Nuys, California; Hollywood, California; Santa Clara, California; Concord, California; Irvine, California; Anaheim, California; Upland, California; San Dimas, California; Los Angeles, California; Norco, California; Torrence, California; Diamond Bar, California; Chino, California; Charter Oak, California; Santa Barbara, California; San Diego, California; Sacramento, California; San Jose, California; Long Beach, California; Fresno, California; Rancho Cucamonga, California; San Francisco, Californ
Source: Insurance Office of America careers · View original posting
- Pay
- The expected pay range for this position is $80,000.00 - $105,000.00 annually depending on experience, relevant skills, and geographic location.
- Employment
- full time
Employer job description
From Insurance Office of America's posting. “We” and “our” refer to the employer.
Job Description:
- Title: A ccount Manager - Commercial Lines
- Hybrid Preferred: Southern California (Aliso Viejo, Los Angeles County, Ontario, San Diego, or Santa Barbara)
- Remote: California residents
- Book Focus: Generalist and/or Construction | Required: active property & casualty (P&C) license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.
To view our branch locations, please visit: ioausa.com/locations
About the Role : M a nage an assigned book of business , ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
- Technical Competence : Maintain technical competence and industry expertise .
- Team Leadership : Direct daily activities of the account management team.
- Customer Service : Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Policy Management : Manage policy expirations and renewals.
- Renewal Process : Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Accounts Receivable : Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- System Maintenance : Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
- Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Policy Compliance: Stay updated on company policies and procedures.
- Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
- Champion IOA Values: Demonstrate integrity and leadership.
- Ideal Candidate Qualifications: 3-5 years of account management experience , or 5+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
What We Offer:
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
What to Expect (Application Process) :
30-Minute Phone Screen, Online Assessments, and Interview(s)
Compensation
Salary Range
The expected pay range for this position is $80,000.00 - $105,000.00 annually depending on experience, relevant skills, and geographic location.
Employer application notice
Equal opportunity and accommodations
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 62 days ago
- Status
- Listed as a current opening
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