Graduate Admission Representative, Half-Time

The Graduate Admission Representative is a half-time position that supports recruitment and enrollment initiatives for assigned graduate degree and certificate programs. This individual engages with and advises prospective and admitted students about graduate studies and provides information about Elmhurst University graduate programs. The representative builds positive relationships and contributes to graduate enrollment and retention goals through personalized outreach, timely follow-up, and effective recruitment strategies.

Position Status: Non-Exempt

Salary Range: $23-$24 per hour. This is the expected hourly rate for this position. The actual salary offered will depend on a candidate’s experience and education and departmental budget.

Responsibilities

• Follows up promptly and consistently with prospective students and applicants assigned through the Slate CRM system.
• Responds promptly and professionally to inquiries received by phone, email, and text message.
• Conducts admission interviews in person, by phone, or virtually to assess prospective students and provide information about programs of interest, admission and graduation requirements, and the enrollment and registration process.
• Builds and maintains positive relationships with prospective students and applicants, provides exceptional customer service, and encourages students to complete the admission process.
• Coordinates and supports on-campus, virtual, and off-campus recruitment events.
• Assists admitted students with completing tuition deposits, selecting payment plans, and registering for courses.
• Collaborates with program directors for assigned graduate programs to evaluate applicants and coordinate applicant interviews.
• Maintains accurate and up-to-date records of prospective students and applicants in the Slate CRM system, documenting communications, admissions activities, and follow-up as appropriate.
• Participates in admission team meetings and related departmental activities.
• Other Responsibilities
• Supports the mission, vision and values of Elmhurst University
• Demonstrates a strong commitment to continuous improvement.
• Performs other duties as assigned.

Requirements

Minimum Qualifications

• Bachelor’s degree.
• Prior experience in higher education, admission, recruitment, or related field.
• Excellent verbal and written communication skills, with the ability to effectively communicate with diverse populations and various levels of institutional leadership.
• Understanding of higher education, particularly the mission and values of private liberal arts institutions.
• Self-starter with strong interpersonal and organizational skills, with the ability to motivate students throughout the enrollment process.
• Proficiency with Microsoft Office applications and the ability to learn and effectively use CRM systems.
• Valid Driver’s License and access to a personal vehicle for occasional off-campus recruitment activities. Mileage and approved travel expenses are reimbursed in accordance with University policy.
• Ability to work a flexible schedule including some evenings and weekends when required.

Preferred Qualifications

• Master’s degree.
• Experience with CRM systems (Slate preferred) and student information systems (Ellucian Colleague preferred).
• Previous experience recruiting non-traditional students.
• Experience with graduate admission or enrollment management.
• Working Conditions/Physical Requirements
• The essential functions of this position are primarily performed in an indoor setting with limited exposure to outdoor weather conditions. Work is often sedentary in nature and requires remaining in a stationary position for extended periods. Required abilities include speaking and hearing for in-person and virtual communication, using close and distance vision when reading documents or viewing screens, and performing tasks with repetitive fine motor skills. Work may require occasional lifting, bending, carrying, or otherwise moving objects weighing up to 15 pounds. Qualified applicants who can perform the essential functions of this position with or without reasonable accommodations will be considered.
• Work Hours

This is a half-time position scheduled to work approximately 20 hours per week, year-round. Work is to be completed on campus with a set schedule, with flexibility for some remote work outside of office hours to allow for timely correspondence and attendance at approved events and activities.