Location Manager, Hospitality

About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

TransWest is seeking a hands-on leader who thrives in fast-paced environments and is passionate about delivering outstanding customer service. The Valet Location Manager oversees valet and parking operations across assigned client locations and events, ensuring a seamless guest experience while leading, developing, and supporting the team.

This role combines operations management, people leadership, client relationship management, and financial accountability. The Location Manager, Hospitality is responsible for maintaining high service standards, driving operational performance, and creating a positive experience for guests, clients, and team members alike.

Responsibilities:

• Lead day-to-day valet and parking operations across assigned locations and events.
• Recruit, train, coach, and develop Valets, Valet Leads, and Parking Attendants.
• Create staffing plans and schedules that support operational needs and service expectations.
• Foster a culture of safety, accountability, professionalism, and exceptional hospitality.
• Monitor labor costs, payroll, and operating expenses to achieve financial goals.
• Use performance metrics, customer feedback, and operational data to identify opportunities for improvement.
• Ensure compliance with company policies, vehicle handling standards, safety procedures, and applicable regulations.
• Serve as the primary operational contact for clients and venue partners.
• Conduct client meetings, address service concerns, and identify opportunities to strengthen partnerships and grow accounts.
• Support new location openings, special events, and operational expansions.
• Maintain operational tools, equipment, signage, and site systems needed for successful service delivery.
• Other duties as assigned

Requirements:

• 2+ years of supervisory or management experience.
• Strong leadership, coaching, and team development skills.
• Excellent communication and relationship-building abilities.
• Strong organizational and time management skills.
• Ability to balance multiple priorities in a dynamic environment.
• Customer-focused mindset with a commitment to service excellence.
• Proactive problem solver who takes initiative and drives results.
• Comfortable working independently while collaborating across teams.
• Valid Washington State Driver's License or ability to obtain one within 30 days of employment or transfer.
• Acceptable Motor Vehicle Record (MVR).
• Flexible schedule, including evenings, weekends, and hours outside a regular schedule based on business needs.
• Physical Requirements
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 30 pounds.
• Ability to enter and exit vehicles of varying sizes.
• Ability to work outdoors in a variety of weather conditions.
• TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.
• Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.