Fleet Analyst - Material Handling Equipment & Powered Industrial Trucks

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

You will build a career that you are proud of, at a company you can believe in.

Overall Job Objective

The Fleet Analyst with serve as a dedicated resource to support the fleet management operations of a material handling equipment/powered industrial truck operation in excess of 8000 units, spread across 1800+ locations throughout North America.

Our fleet, consisting of 70 makes and over 1000 unique models, is diverse. That diversity pales in comparison to the unique backgrounds, life experiences and skills that will be interacted with daily as part of an organization 35,000+ people strong. World Class customer service is the guiding principle for success in this role.

The ideal candidate will be extremely focused and driven to provide exceptional customer service, combined with the emotional intelligence and empathy to interact with associates with drastically different personalities, mannerisms, goals and responsibilities within the organization.

Around 100,000 recordable injuries occur in the United States every year regarding the operation and working within proximity of, material handling equipment. While mitigating downtime and reducing expenses are paramount in any fleet operation, safety will always be our first and foremost concern, and must reflect in everything we do.

Location:

This hybrid role is based out of Ferguson's corporate offices in Newport News, VA, and follows the Ferguson Flex schedule, 3 days in the office and 2 days remote each week, in accordance with company policy.

Essential Duties and Responsibilities

Function as a dedicated fleet team resource providing support for all Ferguson associates in relation to material handling equipment. Field phone calls, respond to emails, send out regular communication on program changes and provide timely updates to multiple levels within the organization.

Apply and demonstrate ability to prioritize requests, exhibit exceptional time management while facing heavy work volume and remaining organized.

Identify and implement orders for new equipment per fleet program governance. Scrutinize location requests for new equipment against established fleet policy retention parameters.

Monitor the approval process for service expense exceeding a threshold dollar amount. Understand and implement decisions on the future of that equipment based on a pre-determined calculus.

Understand and appreciate the significance of your decisions in this capacity and how it impacts the location(s), and proactively take steps to ensure it does not hamper their ability to conduct commerce.

Develop and publish vendor facing KPI’s on a monthly basis.

Explore new avenues for revenue in the remarketing of our used equipment.

Identify process improvement opportunities that increase value and or efficiency of the fleet program. Professionally challenge the status quo.

Qualifications and Requirements

• Bachelor or Associate’s Degree preferred
• 5+ years experience with an equipment OEM, dealership, service facility or rental company, or will have experience with material handling equipment from the perspective of an end user.
• Strong work ethic with a demonstrated sense of ownership, accountability, and follow-through.
• Positive, team-oriented attitude with the ability to remain adaptable and solution-focused in a fast-paced environment.
• At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
• Pay Range: $5,550.30 - $9,075.00 -
• Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
• The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
• Ferguson Enterprises, LLC. is an equal employment employer  F/M/Disability/Vet/Sexual  Orientation/Gender Identity.
• Equal Employment Opportunity and Reasonable Accommodation Information