Food & Beverage Attendant

JOB SUMMARY

Communicate any assistance needed during busy periods to the Manager On Duty to ensure optimum services. Notify manager if a product does not meet specifications. Check and ensure the correctness of the temperature of appliances and food. Monitor the quantity of food that is prepared and the portions that are served. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Set-up, clean and break down workstation.

Wash and disinfect kitchen area including tables, tools, knives, and equipment.  Prepare ingredients for cooking, including portioning, chopping, and storing. Wash and peel fresh fruits and vegetables. Prepare and cook food.

Description

Hourly Rate $24.00

Where great benefits lead to a life fulfilled.

• Competitive Pay
• 401K opportunities
• Travel discounts
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position
• Site Specific Perks
• Complimentary uniform laundering
• Complimentary work shoe subsidy
• Associate of the Quarter and Year Recognitions
• Monthly cell phone discounts
• Fitness center discounts
• Meal subscription plan discounts

JOB SUMMARY

Communicate any assistance needed during busy periods to the Manager On Duty to ensure optimum services. Notify manager if a product does not meet specifications. Check and ensure the correctness of the temperature of appliances and food. Monitor the quantity of food that is prepared and the portions that are served. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Set-up, clean and break down workstation.

Wash and disinfect kitchen area including tables, tools, knives, and equipment.

Prepare ingredients for cooking, including portioning, chopping, and storing. Wash and peel fresh fruits and vegetables. Prepare and cook food.

As a Food & Beverage Attendant, a typical day will include:

• Operates ovens and microwaves to prepare foods.
• Set up and break down of workstations with required tools, equipment, and supplies.
• Ensures proper portion, arrangement, and food garnishments are used according to standards.
• Prepares and cooks food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.
• Follows and ensures compliance with food safety and handling policies and procedures.
• Guest Experience and Company Standards
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.
• To Become a Food & Beverage Attendant at MVW: Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• CRITICAL TASKS
• Safety and Security
• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Uses proper equipment, wears appropriate personal protective clothing (PPE), and utilizes correct lifting procedures, as necessary, to avoid injury.
• Completes appropriate safety training and certifications to perform work tasks.
• ​ ​​Policies and Procedures
• Follows company and department policies and procedures.
• Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protects the privacy and security of guests and coworkers.
• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintains confidentiality of proprietary materials and information.
• Performs other reasonable job duties as requested by Supervisors.
• Guest Relations
• Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Thanks guests with genuine appreciation and provide a fond farewell.

Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Engages guests in conversation regarding their stay, property services, and area attractions/offerings.

Assists other associates to ensure proper coverage and prompt guest service.

Communication

Speaks to guests and co-workers using clear, appropriate and professional language.

Talks with and listens to other associates to effectively exchange information.

Working with Others

Supports all co-workers and treat them with dignity and respect.

Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Partners with and assists others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Complies with quality assurance expectations and standards.

Physical Tasks

Enters and locates work-related information using computers and/or point of sale systems.

Stands, sits, or walks for an extended period or for an entire work shift.

Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance.

General Food and Beverage Services

Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Follows property key policies, including checking out and returning keys to appropriate departments.

Ensures coffee makers, espresso machines, toasters, and other equipment are turned on/off at the appropriate times.

Notifies management of maintenance repairs issues.

Sets up, stocks, and maintains work areas.

Inputs orders into POS system and collects payment from guests.

Takes orders and prepares food and beverages items.

Buses and wipes down areas and tables.

Prepares menu items, following recipes.

Follows appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).

Opening

Completes opening duties including setting up necessary supplies and tools, including bank, and ensures work area is clean and everything is in working order.

Closing

Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Cash/Bank Handling

Retrieves assigned bank and ensures accuracy of contracted monies, obtains change required for expected business level, and keeps bank secure at all times.

Transports bank to/from assigned workstation, following security procedures.

Processes all payment methods in accordance with accounting procedures and policies.

Follows property control audit standards and cash handling procedures (e.g., blind drops).

Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank.

Records transaction in POS system at time of order.

Sets up and organizes cashier workstation with designated supplies, forms, and resource materials and maintains cleanliness of workstation at all times.

PREFERRED QUALIFICATIONS

• Education
• High school diploma/G.E.D. equivalent
• Related Work Experience
• No related work experience is required
• Supervisory Experience
• No supervisory experience is required
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.