LAYIQ Refund and Cancellation Policy

Effective date: 2026-09-26

This Refund and Cancellation Policy explains how paid LAYIQ subscriptions, one-time Flex unlock-pack purchases, cancellations, and refunds work.

1. Paid access options

LAYIQ offers Flex with no monthly fee, plus Base and Pro monthly subscriptions. Flex includes one complimentary job unlock and offers optional one-time packs of 5 unlocks for $5.99, 10 unlocks for $9.99, or 20 unlocks for $15.99, plus applicable taxes. Base is $19.99 per month and Pro is $29.99 per month, in each case plus applicable taxes. There is no public Free or Premium plan, and LAYIQ does not offer an annual plan at launch.

Each Flex credit opens one eligible job. Purchased Flex credits do not renew and remain available while the account is active, subject to the Terms of Service and any refund, dispute, fraud, or account-enforcement adjustment. Buying Flex credits does not create a Base or Pro subscription.

For subscriptions purchased on LAYIQ's website, a new Base subscriber may receive one 30-day card-backed trial after providing a payment method and accepting the applicable purchase terms. LAYIQ determines trial eligibility from existing LAYIQ user and billing history. A previous Base trial makes a subscriber ineligible for another trial but never prevents an immediate Base purchase. Reuse of a payment method by different LAYIQ users is an abuse signal only and does not by itself deny a trial. Pro does not include a trial and is charged at checkout. Unless Base is canceled before its trial ends, the subscription renews monthly at the Base price.

For subscriptions purchased through Apple's App Store or Google Play, the store displays the purchase price, billing period, any eligible introductory offer, and renewal terms before you confirm. Base may include a one-month introductory free trial for eligible subscribers; this is separate from the website's 30-day trial. Store eligibility rules also apply, and a trial is available only when offered for your purchase. Pro has no introductory trial. The store bills these subscriptions, which renew automatically unless canceled according to its terms.

LAYIQ may separately issue a no-card Base invitation to a named person in its sole discretion. Each invitation is single-use and bound to the intended account and email address, is not a transferable public coupon, provides 30 days of Base access, expires at the recorded end of its term, and does not automatically renew. It does not create a paid subscription. After an invitation expires or LAYIQ revokes it, LAYIQ may choose to issue a separate new invitation. That discretionary reissue is not an extension of the prior invitation and is not a customer entitlement.

2. Billing

For website purchases, subscription and one-time Flex payments are processed by a third-party payment provider. You authorize LAYIQ and its payment processor to charge your selected payment method for the displayed price and applicable taxes. Prices exclude applicable taxes unless checkout states otherwise.

The current launch price for Base is $19.99 per month and for Pro is $29.99 per month. Current one-time Flex prices are $5.99 for 5 unlocks, $9.99 for 10 unlocks, and $15.99 for 20 unlocks. Applicable taxes may be added unless checkout states otherwise.

3. Cancellation

For subscriptions purchased on LAYIQ's website, you may cancel your paid subscription at any time through the billing portal or another cancellation method we make available.

For subscriptions billed by Apple, manage or cancel the subscription in your Apple Account's subscription settings. For subscriptions billed by Google Play, manage or cancel it in Google Play's subscriptions settings. The LAYIQ app's Manage subscription control opens the relevant store. Follow the store's cancellation deadline and the access end date it displays. Apple advises canceling a free trial at least 24 hours before it ends to avoid renewal. Uninstalling LAYIQ does not cancel a store subscription.

Cancellation stops future renewal. Unless otherwise stated at the time of cancellation or required by law, you will keep access to your paid plan through the end of the current paid billing period.

Flex unlock packs do not renew, so there is no recurring Flex pack charge to cancel.

For example, if your monthly subscription renews on the 30th and you cancel on the 10th, your paid-plan access normally continues until the 30th.

4. Refunds

For purchases made on LAYIQ's website, monthly subscription payments and Flex unlock-pack purchases are generally non-refundable except where required by law or where LAYIQ chooses, in its sole discretion, to make an exception. If a Flex purchase is refunded, reversed, or successfully disputed, LAYIQ may remove the corresponding credits or adjust the account's credit balance, including when credits from that purchase were already used.

For website purchases, this means we generally do not provide refunds or credits for:

• partial billing periods;
• unused time;
• unused Flex unlock credits;
• forgetting to cancel;
• not using the service;
• dissatisfaction with job-search outcomes;
• not receiving interviews or job offers;
• duplicate accounts created by the same user;
• changes in your job-search needs.

For purchases billed by Apple, request a refund at reportaproblem.apple.com; Apple reviews requests under its refund rules. For purchases billed by Google Play, use Google Play's refund request process or contact LAYIQ Support. Google Play permits developers to assist with purchase issues and process refunds under their policies and applicable law. Eligibility depends on the purchase and applicable store rules; requesting a refund does not guarantee approval. These store processes do not limit any rights you have under applicable law.

5. Failed payments

If a recurring payment fails, LAYIQ may retry or otherwise seek to recover payment and may temporarily continue paid access. If payment is not recovered, LAYIQ may suspend or end paid access. We do not promise a specific recovery period.

6. When paid access ends

When a paid subscription ends, paid features may become unavailable. Your saved workspace may remain available subject to product rules.

7. Taxes

Prices exclude applicable taxes unless checkout states otherwise. Applicable taxes may be calculated and collected by our payment processor.

8. No job outcome guarantee

LAYIQ is a job-search software tool. Paying for a subscription does not guarantee interviews, offers, compensation, hiring results, or application success.

9. Exceptions

LAYIQ may issue a refund, credit, or other accommodation at its sole discretion. Making an exception once does not require LAYIQ to make the same or similar exception again.

Any refund for a store-billed purchase must follow the applicable store's refund process and any rights you have under law.

10. Contact

Questions about billing, cancellation, or refunds may be sent to:

Roleworthy Labs Inc.
Email: support@layiq.ai