Remote Site Services Data Center Manager, Infrastructure Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Join a team that's at the heart of Apple’s innovation! We're responsible for ensuring the reliability and scalability of our data center infrastructure across the AMR region, enabling us to deliver world-class services to our customers. This is a critical role for someone who is passionate about data center operations and thrives in a fast-paced, global environment.

Description

The RDC Site Service Manager will be responsible for overseeing and managing the deployment, maintenance, and operational excellence of our data center infrastructure across the AMR region. This is a critical role that requires a strong leader with a proven track record in managing Remote Data Center teams, vendors, and infrastructure projects. You will ensure the reliable and efficient operation of our data centers, supporting the company's critical services and growth.

This role involves frequent travel across America and other global regions.

Responsibilities

• Lead, mentor, and develop a team of data center technicians and engineers, fostering a culture of excellence, collaboration, and continuous improvement.
• Lead ticket triage, escalation pathways, and operational dashboard reporting to maintain strict SLA adherence.
• Manage site space capacity and allocation across existing operational sites and future footprint expansions.
• Oversee the maintenance and support of data center infrastructure, including power, cooling, networking, and security systems.
• Manage relationships with data center vendors, ensuring compliance with technical specifications, quality standards, and service level agreements (SLAs).
• Lead incident management and change control processes to prevent and/or manage failure scenarios, ensuring rapid service recovery and implementing improvement plans to mitigate future occurrences.
• Utilize and optimize Data Center Infrastructure Management (DCIM) tools to monitor equipment performance, capacity, and environmental conditions, ensuring proactive identification and resolution of potential issues.
• Ensure data centers comply with all relevant regulations, security policies, and industry best practices.
• Participate in the sourcing and qualification of new data center locations, evaluating potential sites for suitability and ensuring they meet our operational requirements.
• Effectively communicate with and manage expectations of key stakeholders, including internal teams and external partners.

Minimum Qualifications

• 2+ years of experience managing or leading data center operations, with practical experience in areas like Operations, ticket queue management.
• Experience with DCIM tools (e.g., Nlyte, Sunbired, Proritory DCIM tools ) and enterprise-level management tools (e.g., Service Now, APM, Splunk, Wrike, Quip , radar, Ansible) for securing and monitoring equipment.
• Ability to travel domestically and internationally.

Preferred Qualifications

• Experience with copper and fibre cabling structures, complemented by proficiency in areas such as cable infrastructure design and/or labeling methodologies
• Experience with driving business continuity and disaster recovery planning.
• Certification in data center operations or a related field (e.g., CDOM, CDFOM, CDCE, CDCS)
• Strong understanding of data center infrastructure, including power, cooling, networking, and security systems.
• Proven ability to manage data center projects, ensuring delivery on time and within budget.
• Proven track record in remote vendor management for infrastructure expansion and compliance.
• Excellent written and verbal communication skills, with the ability to effectively communicate with a variety of audiences, including technical and non-technical stakeholders.
• Ability to work effectively in a global, multi-cultural, multi-location organization.
• In-depth experience with a specific DCIM platform (e.g., Nlyte, Sunbird, Schneider Electric StruxureWare) and a proven ability to customize and optimize the platform for specific business needs.