Field Service Technician

Job Description:

This is a remote, home-based position located in the Austin, TX area. The Field Service Technician will travel daily to customer sites throughout the greater Austin region, with frequent overnight travel required to support customers outside the local area.

POSITION SUMMARY:

As a Field Service Technician, you are the front line of Simco-Ion Technology’s customer interaction through delivering efficient field support. Simco-Ion Technology and ITW seeks to enhance our employee’s inner entrepreneur, with this position operating from home, and traveling to various customer plants in the semiconductor, electronics, and medical manufacturing industries.

In this role you will support the sales and services of company products while exceeding customer expectations through installation and maintenance activities at our customer sites.

RESPONSIBILITIES

• Enhance customer satisfaction providing exceptional customer service
• Completes installation of components and low voltage wiring on customer ceilings, typically in cleanroom environments.
• Installation of localized and in tool ionization equipment
• Completes maintenance of several types of static control systems
• Schedules visits and installations with customers directly.
• Follows work instructions of service manager or senior field technician on projects, may occasionally complete smaller jobs on individual trips.
• Responsible for timely and accurate documenting and reporting of all service-related activities
• Generates various customer reports
• Exercise safe working practices and procedures at all times.
• May be required to work weekends and/or evening’s depending on the needs of the company.
• POSITION QUALIFICATION REQUIREMENTS
• Required: High School Diploma or equivalent
• Experience working with hand tools, good hand dexterity needed.
• Ability to read, comprehend and interpret technical information involving mechanics and electronics. Must be able to interpret schematic and electrical diagrams.
• Basic knowledge of low voltage electrical systems.
• Focus on Quality
• Strong customer service/relations skills
• Detail Orientated
• Ability to work independently, with minimal supervision and manage difficult and high-pressure customer situations.
• Good time management, prioritization and follow-up skills.
• Tolerance for working in stressful situations and environments.
• Excellent administrative and organizational skills.
• Sense of urgency - having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
• Experience with Microsoft office programs including Microsoft Word Outlook, PowerPoint, and Excel.
• Preferred: Trade school certificate or associate’s degree in maintenance or electronics related area preferred.
• Experience in Construction industry preferred, 2+ years of experience
• Previous experience in clean room environments
• OTHER REQUIREMENTS AND CONDITIONS
• Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.
• 1.     While performing the duties of this job, the employee is constantly required to talk, hear, twist/turn, reach outward, handle/manipulate and grasp objects, stand, walk, and bend. Employees will frequently reach above shoulders and occasionally type, climb, crawl or squat.
• 2.     The employee must carry up to 50 pounds constantly and up to 100 pounds occasionally and push and pull up to 10 pounds constantly and up to 100 pounds occasionally.
• 3.     Specific vision abilities required by this job include concentrated attention, close vision, far vision, depth perception, color vision, and the ability to bring objects into sharp focus.
• 4.     Comfortable working from ladders and scaffolding with ceiling heights up to 18 feet.
• 5.     Excellent hand dexterity
• Working Conditions: Working conditions commonly associated with the performance of the functions of this job.
• 1.      Insert Environment (Plant Conditions including clean room and wafer fabrications 90%, Typical office 10%) with frequent exposure to machinery and loud noise.
• 2.      Frequent domestic travel up to 75% including air travel, car, and overnight travel.
• Machines, Tools, Equipment and Work Aids that may be representative but not all inclusive of those commonly associated with this position: Office equipment, cell phone, desk phone, laptop, printer, copier, scanner, ladders, scaffolding, various hand tools, some power equipment, CPM, automobile.
• License(s)/Certification(s) Required: Valid Driver’s License
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
• Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
• "Commonly associated" is not intended to mean always or only . There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.
• All activities, demands, conditions and requirements are linked to essential job functions.
• ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
• As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.