Accreditation Specialist

Job Description:

Smart People. Smart Ideas. Smart Choice.

MTS is a leading global supplier of test and simulation systems. Formula 1 teams, leading automotive and aerospace companies, and the world's top researchers in materials and seismic engineering all rely on our systems to determine product reliability and ensure compliance with quality standards. Check out some of our amazing technology here: http://www.youtube.com/watch?v=vXOsvWpTHH4

We're looking for an Accreditation Specialist to shape and safeguard the calibration Quality Management System (QMS) that keeps MTS's ISO/IEC 17025 accreditation strong. This role drives best practices, stays ahead of evolving standards, and builds the training and competence programs that develop our Field Service Engineers and calibration personnel.

You'll partner with cross-functional teams to embed calibration requirements, methods, and training into new products and service offerings from concept through launch, and serve as a trusted quality resource for internal and external customers.

What You'll Do:

• Maintain and oversee the effectiveness of the calibration QMS, and own the health of its ISO/IEC 17025 accreditation
• Analyze, recommend, and drive best practices to achieve global process alignment across calibration QMS activities
• Monitor evolving industry standards to ensure the QMS continues to meet accreditation and regulatory requirements
• Ensure processes, training, proficiency testing, and competence records are current to support assigned quality system elements and calibration disciplines
• Develop and track quality metrics related to customer satisfaction, and recommend corrective or improvement actions
• Manage customer quality surveys and audits related to MTS calibration services, ensuring compliance with customer requirements
• Support the internal audit program, ensuring a complete, business relevant audit plan, and verify corrective actions are assigned and completed
• Serve as a resource for root cause analysis across quality and calibration issues
• Evaluate special projects and quality related problems, internal and customer facing, and recommend actions to management
• Develop calibration training modules to support Field Service Engineers and other calibration personnel, in collaboration with the MTS Training group
• Maintain the accreditation and competence training matrix, along with FSE calibration authorizations
• Partner with Metrologists and new product development teams to develop and implement calibration methods, processes, and procedures that align with accreditation requirements and ensure readiness for product launch
• Act as the go-to calibration expert when issues exceed the scope of Field Service and Tech Support, resolving quality concerns for internal teams and external customers
• Communicate clearly and professionally, and drive results through influence, championing change and continuous improvement across the organization
• Perform other duties or special projects as assigned

What You Bring:

• Bachelor's degree in management, operations, science, or engineering plus 1-2 years of related experience, or an Associate's degree (or equivalent military training) plus 4+ years of related professional experience
• 1+ year of experience delivering results in an ISO 17025 QMS program
• Experience with ISO/IEC 17025 assessments and accreditation body involvement
• Basic understanding of MS SharePoint site maintenance
• Good proficiency with Microsoft Office applications (Word, Excel, Access, PowerPoint, and Outlook)
• Strong critical thinking, interpretive, and analytical skills
• Active participation in external assessment activities (such as A2LA, ANAB, etc.) preferred
• Basic understanding of Lean and Six Sigma preferred, with implementation experience a plus
• Best in Class Benefits: Affordable medical, dental, and vision insurance: http://myitwhr.com/
• HSA/FSA with a company match
• Income protection benefits
• Industry leading 401(k) plan
• Paid time off
• Parental leave
• Matching gift and volunteer program
• Get Involved and Give Back: MTS supports Employee Resource Groups (ERGs) that bring people together to share experiences and ideas, and we're committed to a diverse, inclusive workplace where everyone can contribute their talents. Through the ITW Hearts Giving Hope Program, employees also have the chance to give back and support families in our communities.
• Physical Demands (U.S. Only): The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.