Business Expense & Travel Analyst

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Position Summary:

The Business Expense & Travel Analyst drives the technical and fiscal integrity of the Travel & Expense (T&E) ecosystem, focusing on data-driven optimization, system administration and spend transparency. Assists and drives excellence in Travel and Expense savings objectives and initiatives through strategic thinking, process improvements, and data analysis.

Maintains and supports the business expense system (Concur), specialized corporate card programs (T&E, Fuel, Lodging) and provides oversight for the corporate travel and fleet programs. Collaborates with suppliers, monitors vendor relationships for continuous improvement, and serves as a liaison between external vendors and internal staff to support systems and processes. Ensures the implementation and adherence of business expense and corporate vehicle policies.  Creates and delivers reporting.

What you will do:

• System & Program Administration: Provides system support, maintenance, and reporting for the T&E business expense system (Concur). Manages the corporate credit card, Comdata (fuel), and CLC (lodging) programs, including card ordering, fraud disputes, and asset maintenance. Reviews daily HR/Workday reports to execute necessary FAVR/system updates (e.g., separations, new hires, cost center changes).
• Auditing, Compliance & Fleet Management: Audits expense data and mileage submissions for policy compliance, using data to identify trends and educate the workforce. Administers corporate vehicle policies by monitoring Motor Vehicle Records (MVRs) and Driver Performance Reports for insurance, state releases, and valid license status. Conducts monthly cross-system audits (e.g., Concur vs. third-party fleet systems like Wheels) to prevent duplicate entries and ensure data accuracy.
• Financial Integration & Reporting: Ensures seamless financial integration between Concur, fleet vendors, and the General Ledger. Reconciles third-party provider invoices, submits journal entries, and allocates costs appropriately. Audits yearly taxable income for FAVR drivers (coordinating with Payroll) and determines quarterly retention band changes.
• Analytics & Cost Savings: Develops effective reporting to track and plan cost savings initiatives across travel, fleet, and expense programs. Leverages data analytics to uncover hidden savings, improve business processes, and drive executive decision-making.
• Customer Support & Education: Manages the T&E and mileage customer support queues (Email/IM), resolving expense reporting, mobile app tracking, and FAVR enrollment issues with a focus on first-contact resolution. Supports communication, training, and skills development for end users (including the internal T&E Website) and educates drivers on best practices (e.g., CLC vs. Comdata usage).
• Vendor & Strategic Partnerships: Builds and manages strategic partnerships with global airlines, hotels, travel providers, and fleet management vendors. Monitors and directs key vendor relationships for continuous improvement. Serves as a liaison between external vendors, General Accounting, Payroll, and Information Systems staff.
• Performs other duties as assigned.
• When you will work: Monday through Friday, 8:00am - 5:00pm.
• Hybrid Work Schedule: 4 days in office, 1 day from home.

What you bring to the table:

• Two or more years of full-time related work experience  (Corporate T&E Expense Program Management, Concur Administration, data analysis or analytics).
• Bachelor's Degree (or equivalent combination of education and relevant work experience may be considered).
• Concur Expense Management experience highly desirable.
• Strong Excel skills required. Data visualization skills preferred. Concur expense management experience highly desirable.
• Must be detail oriented with a commitment to a high level of accuracy and strong basic mathematical skills.
• Ability to communicate, collaborate, and learn from other departments to ensure continuity of work and project coordination.
• Able to comprehend, investigate and improve business processes.
• Must have excellent interpersonal, written, and verbal communication skills.
• Ability to multitask, prioritize and be able to work independently and within a team environment.
• Develops solutions to a variety of problems of large scope and complexity.  Refers to policies and practices for guidance.
• Knowledge of Corporate Business Expense and Travel Policies, stays abreast of industry trends and changes specific to T&E.
• Knowledge of financial analysis, basic accounting/reconciliation principles, and reporting.
• Must have excellent customer service, time management and organization skills and the ability to manage multiple projects and tasks simultaneously.
• Able to adapt to and use various forms of technology.
• BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!
• Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
• Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.  If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line.
• All Gordon Food Service locations are tobacco-free.
• Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.