Service Supervisor

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:

The Service Supervisor will be responsible for providing level supervision to technicians of a homogenous nature at a single site, with responsibility for attraction, retention, engagement, performance and development.  This role will manage department expenses, expected to escalate significant employee relations issues to management and provides day-to-day direction of fundamental tasks.

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to manager, has 1st level leadership capability and received coaching and guidance from senior management.

This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
• Demonstrates high impact culture through innovation, accountability and empowerment
• Is agile in responding quickly to customer issues
• Day-to-day supervision responsibility  • Autonomy to make decisions that impact their direct span of control
• Demonstrates leadership behaviors of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms: Driver Disclosure and Release

Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate

QUALIFICATIONS:  Education Requirements:

• Bachelor’s/technical degree or equivalent military experience preferred Experience Requirements:
• Ability to obtain all required customer clearances (TWIC, DISA, etc.) • Industrial or commercial process water experience required
• Clean driving record
• 5 to 7 years of technical work experience or 2 years of industry specific experience
• Combined with 2 years of leadership/management experience
• Skill Requirements: Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
• People management
• Ability to communicate up/down/across
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
• Ability to defuse situations at a customer or internal issue.

SALARY: The estimated salary range for this position is $95,000 to $105,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation