Service Supervisor

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Supervisor leads the day-to-day execution of field service activities supporting industrial water treatment customers. This position is responsible for supervising and developing service technicians, coordinating field activities and resources, ensuring safe and high-quality execution of customer work, and maintaining strong communication with customers and internal partners.

This is a hands-on leadership role requiring experience in an industrial service environment and a strong understanding of mechanical equipment and water treatment systems. The successful candidate will be comfortable working in demanding industrial environments, responding quickly to customer needs, troubleshooting service issues, and leading technicians performing installation, maintenance, repair, and support of water treatment equipment.

CORE RESPONSIBILITIES

Lead day-to-day field service activities, including scheduling, resource allocation, and supervision of service technicians supporting industrial customers.

Create and maintain a strong safety culture, ensuring employees follow Xylem and customer safety requirements, procedures, training, and PPE expectations.

Hire, train, coach, develop, and support service personnel while establishing clear expectations for safety, quality, productivity, and customer service.

Provide technical guidance and support for the installation, maintenance, troubleshooting, and repair of industrial water treatment equipment.

Support equipment including reverse osmosis (RO), demineralization, water softening, filtration, pumps, piping, valves, controls, and related mechanical systems.

Develop a strong understanding of customer operations, contracts, service requirements, and project scope to ensure successful execution.

Serve as a key customer contact and escalation point, responding quickly to equipment issues, changing priorities, and unplanned service needs.

Partner with sales, operations, project management, and technical teams to coordinate work and successfully deliver customer commitments.

Maintain proactive communication with customers and internal stakeholders regarding service activities, project status, risks, and corrective actions.

Ensure effective quality control across service activities and identify opportunities to improve safety, quality, efficiency, and customer satisfaction.

Ensure company vehicles, tools, equipment, and other assets are properly operated and maintained.

Support Xylem continuous improvement and corporate initiatives, including concern reporting and point kaizens.

QUALIFICATIONS

• High school diploma or GED required; technical, associate, or bachelor’s degree preferred.
• 2+ years of supervisory, team lead, or field leadership experience.
• 3+ years of experience in industrial field service, industrial water treatment, plant maintenance, mechanical equipment service, or a related environment.
• Strong mechanical aptitude with experience troubleshooting, maintaining, or repairing industrial equipment.
• Experience working in safety-sensitive industrial environments.
• Strong customer service, communication, leadership, and problem-solving skills.
• Ability to effectively prioritize resources and respond to changing customer and operational needs.
• Proficiency with Microsoft Office and standard service or asset-management systems.
• Experience with RO, demineralization, water softening, filtration, pumps, or related water treatment technologies preferred.
• Experience supporting chemical processing, fertilizer production, manufacturing, utilities, or other heavy industrial customers preferred.
• DAY IN THE LIFE: In this role, you will work primarily onsite at customer locations throughout the Tampa area in industrial and field environments. Working conditions may include shop and outdoor environments, weather extremes, high heat, required use of PPE, and other conditions common to industrial facilities. Physical demands may include regularly sitting, standing, walking, bending, and lifting up to 50 lbs. Local travel between customer locations in the Tampa area may be required based on service and operational needs.
• In this role, you will balance field leadership, customer communication, and operational coordination throughout the day. You may begin the day by reviewing technician schedules, customer priorities, and active service calls, then shift to resolving field issues, coordinating urgent work, supporting site access or safety requirements, and communicating status updates to customers and internal teams. Success in the role depends on your ability to stay organized, respond quickly to changing conditions, and keep work moving safely and effectively in a demanding industrial service environment

What Success Looks Like

Success in this role means leading a responsive, safety-focused service team that delivers consistent execution for industrial customers. The successful candidate builds trust with customers, supports technicians effectively, manages resources well, and ensures work is completed with urgency, quality, and accountability.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation