Operational Quality Coordinator

Job Description Summary

Under general supervision, conducts routine analyses and tests of various elements of a quality control program comprised of data analysis, evaluation, product and or process assessment. Conducts analysis and tests of of processes or products to ensure they are within acceptable levels. Suggests additional testing measures, processes for improvement and acts as a lead in improvement teams. Acts as a resource and may mentor other QA associates.

About the Role

As an Operational Quality Coordinator, you will bring extensive knowledge and expertise to resolve complex quality issues and enhance operational processes. Your role will focus on driving substantial quality improvement initiatives and leading cross-departmental quality projects. With your in-depth understanding, you will be key in supporting and mentoring junior team members.

Responsibilities

• Oversee and conduct comprehensive quality inspections and validations.
• Develop and implement advanced quality control and improvement strategies.
• Analyze and interpret complex quality data for strategic decision-making.
• Lead cross-functional teams in quality audits and root cause analyses.
• Develop and deliver advanced quality training programs.
• Mentor and guide junior associate's in quality processes.
• Communicate effectively with senior management on quality issues and solutions.
• Proactively identify opportunities for operational and quality improvements.
• Manage complex quality projects from inception to completion.
• Ensure adherence to industry standards and regulations in quality management.
• Skills
• Highly Detailed Attention to Detail: Identifying nuanced quality discrepancies.
• Advanced Analytical Skills: Interpreting complex data for strategic quality decisions.
• Excellent Communication: Presenting quality issues and solutions effectively to senior management.
• Comprehensive Documentation: Creating detailed and impactful quality reports.
• Innovative Problem-Solving: Developing solutions for complex quality challenges.
• Project Management: Leading and managing large-scale quality projects.
• Mentorship Capability: Training and guiding junior team members.
• Regulatory Knowledge: Ensuring compliance with industry standards and regulations.
• Our Interview Practices
• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.