Customer Service Representative

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Join PDQ Doors – Where Every Call Opens the Door to a Great Career!

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• Customer Service Representative | Milford, OH
• Hourly Pay: $18–$25 | Full-Time Position
• Schedule: Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let’s Talk. Your Future Starts Here!

At

PDQ Doors

, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing

Milford, OH team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

🔧 What You’ll Be Doing:

As the voice of PDQ Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

✅ What We’re Looking For:

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
• Availability to work Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift
• High school diploma or equivalent

💼 Why You’ll Love It Here:

• Supportive, team-oriented culture where your contributions matter
• Clear pathways for advancement—we promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorship
• A growing company with a reputation for excellence and integrity

🎁 What We Offer:

• Hourly Pay: $18–$25
• , based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

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Location:

Milford, OH

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Position Type:

Full-Time, Hourly

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Hourly Rate:

$18–$25, depending on experience

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Schedule: Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift

Apply today and help us open the door to an even brighter future—for you and our customers.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$18 — $25 USD