Process Design & Optimization Delivery Lead

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

“I can influence my income.”

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

“I can lead a full life.”

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones
• “I can succeed as a   Process Design & Optimization   Delivery   Lead   at Capital Group.”

Capital Group’s Enterprise Change Office (ECO) is made up of 140+ dedicated initiative delivery and practice experts that lead initiatives by business domain including Product, Sales and Marketing, Global Business Services, Investment Operations, and Information Technology .

As a Process Design & Optimization (PD&O)   Delivery   Lead, you will contribute to the delivery of our business transformation programs.   You will   i ndependently lead   strategic,   high   complexity PD&O efforts through the full life cycle with guidance from senior management across Capital Group to increase scale and efficiency.   Through your knowledge of   transformation leadership   and   process optimization you   will drive scale in   Capital’s   key operational processes.

You   will   manage and   develop process optimization   resources to build   new   capabilities   and capacity   for   the PD&O practice.

You   are   a trusted   leader   and   talented communicator   to key   customers and stakeholders . You drive decision-making through your ability to   manage and align   stakeholder expectations.

You m aximize value by developing and   facilitating   a consultative engagement approach to your initiatives , including   benefits   realization, governance structures, change management, and ECO practice engagement .

Please note, this role does require you to work in office four days a week at our Los Angeles, CA or Charlotte, NC location, with the flexibility to work from home on Fridays.

“I am the person Capital Group is looking for.”

You have   10 +   years of management consulting or transformation leadership experience and/or   1 5 +   years of experience in business analysis, end-to-end process design/re-engineering/optimization   for   large, complex initiatives,   or implementing workflow solutions and robotic process automation

You are a strategic   leader   who can d evelop   and   deliver   clear strateg ies for transformation , including scope definition,   prioritizing / sequencing   outcomes   and   objectives ,   setting   effective success measures,   and   establishing   work approach   with   problem-solving   techniques

You   have at least 5 years of people management experience   and   demonstrated   proficiency   in leading senior practitioners, including   development of   associates’   skills and capabilities

You   leverage   your problem-solving   expertise   and influence   to unlock   measurable   business results AND shift key operational ways of working

You have experience   leveraging   Change Management best practices to deliver solutions in partnership with project and business teams and worked in agile environments

You are a strong , collaborative , critical thinker with   demonstrated   ability to analyze challenges and develop thoughtful recommendations and compelling visual and written content

• You are a n expert   communicator   and facilitator   who   places   a high value on being authentic,   respectful   and engaging   varying audiences
• You have a deep curiosity with technology as   demonstrated   through project   /   transformation experience alongside technology teams
• You are skilled at establishing,   nurturing   and growing working relationships with clients, team   members   and shared services upon which you rely
• You are proficient with AI tools and have   experience   incorporating them into day-to-day work
• You have a solid understanding of the asset management industry with several years of experience
• You have strong organizational skills, you are a driver, self-directed, and focused on delivering tangible value to the business

Preferred:

Y ou have a deep understanding   of   key process transformation frameworks   and   can   adapt   appropriately to meet business needs :

• You have applied experience working with Human Centered Design and/or other Design Thinking frameworks to cultivate innovation and deepen your impact solving human-centric problems
• You have working knowledge of process improvement principles and best practices, as   acquired   through a Lean Six Sigma Black Belt accreditation
• You have   experience applying   business process management frameworks to promote end-to-end process management

You have recent experience   leading   Procurement related transformations

• “I can apply in less than 4 minutes.”
• You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.
• “I can learn more about Capital Group.”
• At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor. ‎

Charlotte Base Salary Range: $153,842-$246,147 ‎

Southern California Base Salary Range: $179,273-$286,837 ‎

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here .

• Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship

status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.