Senior Manager of Detection Operations

The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations utilizing advanced investigation and analytical skill sets.

This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture

Qualifications

• Deep understanding of fraud monitoring tools, insider threat detection, and case management systems including prior experience in executing research queries and utilizing query libraries
• 10+ years of experience in fraud operations, monitoring, or security operations.
• Calm and decisive under pressure
• Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues
• Initiative and bias for action and for getting things done
• Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
• Strong problem solver with the ability to use analytical methods to affect change
• Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment.
• Strong knowledge of internal fraud typologies and insider risk behaviors
• Proven track record of managing global operations teams
• Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
• Experience with operational KPIs, back-office case and SLA management, and executive reporting.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
• GUARDIAN

Responsibilities

• Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals
• Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths
• Prepare clear and well documented alert summaries and supporting materials for referral to investigations
• Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards
• Identify trends, patterns, or emerging risks related to internal fraud or misconduct
• Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts
• Ensure strict confidentiality and objectivity when handling sensitive colleague related matters
• Support continuous improvement of fraud detection and referral processes
• Ensure operational coverage, service level adherence, and timely escalation of high-risk incidents
• Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds, and models into monitoring systems
• Contribute to reporting on detection effectiveness and operational performance
• Partner with investigations on case referrals and feedback loops to refine detection quality
• Mentors junior staff