Senior Manager-Delivery Management - The AI Platform Organization

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The AI Platforms Organization has a vision of setting high standards for technical excellence, talent, strategy, and norms across Technology. It also strives to encourage and cultivate technical innovation as well as enhance and highlight the organization's technical pulse.

This position reports to the Director of Generative AI Enterprise Enablement. The successful candidate will act as strategic partner to both technical and non-technical teams to bring strategic platforms and projects to life. The position will have responsibility for enabling platform vision, product roadmaps and driving business objectives and targeted outcomes.  This role will also partner with their director and other AI Leadership to provide regular written and verbal updates to Senior Management.

Qualifications

• Bachelor's degree in computer science, computer engineering, or other technical subject area, or equivalent work experience, is preferred
• 6+ years of hands-on technical experience across complex systems and platforms, with a proven track record of delivering scalable and high-impact solutions
• Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility
• Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
• Experience using Agile, Scrum, or other rapid application development team concepts to deliver technology solutions on that meet customer expectations for timeliness and quality
• Knowledge and experience using Agile management tools such as Jira, Rally or similar platforms
• Excellent oral and written interpersonal abilities; Ability to optimally communicate across third parties and technical and business teams
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Ability to enable business capabilities through innovation
• Proven willingness to learn new technologies.
• PMI and/or Scrum Master Certification is a plus
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

• Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms, ensuring alignment with business objectives and technology strategies.
• Partner with business, technology, security, and vendor stakeholders to define requirements, prioritize enhancements, and implement scalable, AI-enabled solutions.
• Oversee AI SaaS platform administration, including system configuration, user provisioning, access management, licensing, integrations, and ongoing maintenance in accordance with enterprise security and governance standards.
• Monitor platform performance, availability, usage, and adoption; coordinate incident resolution, system updates, and change management to ensure operational stability and continuous improvement.
• Collaborate with program teams to track key milestones, performance metrics, risks, and dependencies, providing regular status reporting and driving timely resolution of delivery impediments.
• Participate in solution design, technical discussions, testing, and deployment planning to ensure platform capabilities meet business requirements and operational commitments.
• Coordinate stakeholder engagements, operational readiness activities, and implementation plans with strong attention to detail and a focus on execution excellence.
• Navigate complex and rapidly evolving AI technologies with innovative problem-solving, adaptability, sound judgment, and a bias for action.
• Champion technology adoption and organizational change through strategic partnerships, cross-functional collaboration, and effective stakeholder engagement.
• Where applicable, lead and mentor Technology Delivery colleagues, fostering a culture of accountability, continuous learning, professional growth, and inclusion.