Pharmacy Technician II

Job Summary:

The Pharmacy Technician II is responsible for data entry and review of submitted authorization requests, providing assistance to providers or pharmacies calling for assistance, and ensuring resolution for escalations received in the pharmacy department.

Essential Functions:

• Review traditional and specialty medication prior authorization requests for the member’s pharmacy benefit submitted by providers
• Send fax communications to providers when necessary
• Contact provider offices to follow up on failed faxes
• Educate CareSource providers about resources outlining formulary alternatives
• Place prior authorizations for when approval is appropriate in the prior authorization system(s)
• Initiate process for routing prior authorizations requiring review by a pharmacist
• Answer calls from providers regarding prior authorization requests prescription coverage and formulary issues in a timely manner
• Perform outbound calls to obtain information from providers and/or pharmacies
• Document all telephonic interaction in appropriate system(s)
• Ensure all methods of inquiries (fax, e-mail, ePA) and submissions are answered with in the state mandated period
• Involvement in special projects reviewed by the management team when needed
• Answer calls and troubleshoot issues from retail and specialty pharmacies
• Assist Case Managers, Member and Provider Services with pharmacy issues, overrides, and questions
• Maintain awareness of current workload aging and respond with appropriate sense of urgency
• Maintain knowledge and understanding of all processes and procedures for all markets on faxes and phones
• Adhere to all departmental and company policies and procedures
• Perform any other job duties as requested

Education and Experience:

• High School Diploma or equivalent years relevant work experience is required
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred
• One (1) year managed care prior authorization experience is preferred

Competencies, Knowledge and Skills:

• Computer proficient with knowledge in a “Windows” environment
• Beginners level Microsoft Word, Outlook, and Excel
• Must type 40 words per minute (WPM)
• Professional level telephone communication skills
• Familiarity with medical terminology
• Familiarity with medication names
• Excellent communication skills when speaking to providers offices, as well as pharmacies
• Ability to work independently and within a team environment
• Ability to train/teach new employees within the department
• Attention to detail
• Familiarity of the healthcare field
• Knowledge of Medicaid/Marketplace
• Critical listening and thinking skills
• Proper grammar usage
• Time management skills
• Proper phone etiquette
• Customer service oriented
• Decision making/problem solving
• Leadership experience and skills

Licensure and Certification:

Pharmacy Technician Certification is preferred

Ability to acquire state registration in multiple states, as required

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Position requires the ability to work any shift between 7am and 9pm and the flexibility to work weekends and overtime, as needed