Project Engineer II (International)

Job Description

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages standard infrastructure projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success. The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a customer-focused mindset.

Job Responsibilities

Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.

Configure, deploy, and troubleshoot infrastructure technologies including servers, networking, cloud platforms, firewalls, wireless solutions, and endpoint management systems.

Collaborate with project managers, engineers, and clients throughout project planning, implementation, and handoff.

Produce accurate implementation notes, as-built documentation, and knowledge base articles.

Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.

Proactively identify technical risks and resolve implementation issues to ensure project success.

Provide technical guidance during project execution and share knowledge with peers.

Ensure completed solutions meet client expectations and support long-term operational stability.

Job Qualifications

Required Qualifications

5+ years of experience implementing and supporting IT infrastructure projects.

Experience working with distributed or remote teams.

Hands-on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies.

Ability to work in a fast-paced consulting or project-based environment.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent written and verbal communication skills.

Strong customer service and stakeholder management skills.

Required Technical Skills

Candidates should demonstrate experience in at least two (2) of the following areas:

• Windows Infrastructure
• Windows Server deployment and administration
• Active Directory and Active Directory Services

DNS and DHCP

• Hyper-V deployment and administration
• Microsoft Cloud
• Microsoft 365 administration

SharePoint

OneDrive

• Microsoft Teams
• Microsoft Entra ID (Azure Active Directory)
• Microsoft Intune

MaaS360

• Email Migration
• Exchange Online administration
• Migration from on-premises Exchange to Microsoft 365
• Migration tools such as BitTitan
• Storage Solutions

NAS deployment and administration including:

• QNAP
• Synology
• Dell Storage Solutions

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Experience using PSA platforms such as ConnectWise.
• Experience with RMM platforms such as ConnectWise Automate.
• Experience supporting multiple client environments.
• Certificates
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Administrator (MS-102)
• Cisco Certified Network Associate (CCNA)
• Fortinet Network Security Expert (NSE 4) or equivalent
• SonicWall Certified Secure Administrator (CSSA) or equivalent
• Microsoft Endpoint Administrator Associate (MD-102)
• VMware Certified Technical Associate (VCTA)
• VMware Certified Professional (VCP)
• Microsoft Intune or Endpoint Management certifications
• Job KPI’s
• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.
• Job Requirements
• A home office set up that meets the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
• Computer: A working computer with a minimum of 8GB RAM and one of the following: Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).